About Us

Intact Software Inc. delivers perfect-fit software solutions that elevate the businesses of our customers. Powered by our customer-focused, collaborative and innovative team of Intacters, our software is used by more than 2,500 businesses worldwide.
Continuously innovating since 1992, our open and trusting environment has created lasting relationships. Intact's founders and many of our first team members are still a core part of the organization. Intacters drive our culture and success and our goal is to inspire, support and help them to develop – and enjoy – their careers.
Intact was honoured in the Deloitte Fast 50 for the fourth year running in 2020. To stay future-focused, we are always looking for dynamic team players who are customer-focused and share our enthusiasm for technology. If this sounds like you, then come elevate your career at Intact.

Scope of Role

Our ERP Implementation Consultants have ultimate responsibility for the smooth implementation of systems with our customers, by ensuring the implementation is mapped effectively to the needs of the customer and planned effectively.

Responsibilities

• Project manage the implementation projects, maximizing resources and profitability within projects.
• Ensure the project is defined effectively and the customer understands the specifications of the software i.e. What is included/what is not included. Ensures customer sign off documentation is complete.
• Liaise with the customers to define, or help define, requirements, specifications for modifications to the software.
• Assist the development team with understanding of specifications during the development of modifications and subsequently test and document developed changes.
• Train colleagues in the operation of modified software, as and when required, to ensure a smooth hand over of projects to the support function.
• Train the customer’s project team and provide knowledge transfer in the operation of modified software, as and when required.
• Provide accounts and associated applications training and demonstration including undertaking demonstrations to support pre-sale consultancy.
• Provide accounts application training & consultancy for the customer.
• Take responsibility within an implementation to ensure all customer documentation is completed and in particular that a pre live check list is completed and that the customer is ready to go live.
• Resolve, or assist in the resolution, of customer problems and queries arising from the implementation and subsequent live operation of standard or modified software at customer sites.
• Attend project meetings when required, internally or with clients, to gain or impart knowledge on current status of projects and to document details when appropriate.
• Complete all relevant project management documentation and help with standardisation of same.
• Assist the support function at all times on current or previously implemented systems, as and when required, by taking support calls from clients when appropriate.
• Cover for colleagues, as and when required, in all areas where knowledge overlaps, and to undertake other such duties as may reasonably be requested.
• Timesheet completion in line with company procedures.
• Ensure project work is invoiced and all hours are billed to the customer.
• Escalate any complexities to the programme manager.
• Lives the core values and takes responsibility for ensuring an experience of excellence for the customer.
• Demonstrates strong communication skills, both verbal and written.
• Can present at a senior level and ensure the presentations are pitched commercially and are focused on the customer’s needs.
• Negotiates with the customer ensuring any conflict is managed professionally.
• Influences the customer to follow a process that will help with the smooth transition to iQ.

Benefits Options

Our perfect fit ethos extends to our Intacters, ensuring that our roles, environment, benefits and progression paths are geared toward their professional and personal development.

In addition to an excellent compensation package, we offer a great range of benefits, including:

• Healthcare: Medical, Dental and Vision with Intact Covering the employee only premium amount
• Short & Long Term Disability
• AD&D Insurance
• 401K Plan
• Employee Assistance Program
• Intact Wellness Reimbursement: Whether it's a gym or a golf club membership, we support the efforts of Intacters to keep active.
• PTO: 20 days Per annum New Year’s Day, Martin Luther King, Jr. Day, Memorial Day, Juneteenth Independence Day, Labor Day, Thanksgiving Day, Christmas Day plus two floating holidays
• Flexibility: Our flexible working helps Intacters to manage a better work-life balance.

It is the policy of Intact to promote equal employment opportunities. All qualified applicants will receive consideration for employment without regard to sex, race, color, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.