About Us

Intact delivers perfect-fit software solutions that elevate the businesses of our customers. Powered by our customer-focused, collaborative and innovative team of Intacters, our software is used by more than 2,500 businesses worldwide.
Continuously innovating since 1992, our open and trusting environment has created lasting relationships. Intact's founders and many of our first team members are still a core part of the organisation. Intacters drive our culture and success and our goal is to inspire, support and help them to develop – and enjoy – their careers.
Intact was honoured in the Deloitte Fast 50 for the fourth year running in 2020. To stay future-focused, we are always looking for dynamic team players who are customer-focused and share our enthusiasm for technology. If this sounds like you, then come elevate your career at Intact.

Scope of Role

The rewarding career you are looking for is at Intact Software. If you love working with technology and like the variety of supporting customers and troubleshooting technical scenarios this might be the job for you.

You will be supporting a range of Accounting, Stock, CRM, E-Commerce, Business Intelligence and Supply Chain Management modules within the Intact ERP Software solution and you will be a key member of this evolving team. Working as part of the wider Customer Success Office (CSO), our mission is to provide the Support and Services required to allow customers meet their ambitions for their ERP software.

Responsibilities

The Application Support Consultant will be responsible for assisting our growing customer base with technical and operational queries across a wide range of business processes.

Consultants often have the more complex tickets to work through and therefore require time to focus on getting these tickets resolved without the interruptions incoming calls or Freshdesk tickets requiring quick responses.

You will support other team members with guidance on tickets and how to investigate, feeding back information on tickets that have been escalated to them in a form of upskilling.

Team members will have the experience to contribute Knowledgebase articles to the Content Hub and get involved in the larger Go Live Handovers. They may also be dedicated contacts for some of our Enterprise customers.

Skills and Abilities

A person that has some of the following skills and abilities would be at a distinct advantage:

• A systematic approach to problem solving with strong analytical skills with a “can do” attitude.
• Must demonstrate initiative, with the ability to work independently or as part of a team.
• Excellent communication skills and a friendly empathetic manner.
• Ability to work under pressure and manage customer experience.
• Strong written and verbal communication skills with the ability to translate business requirements into technical information.

Preferred Qualifications and Experience

A person applying for this role must have:

• a day to day working knowledge of Accounting, ERP or Business Management Software systems OR
• a Degree or third level qualification in Computer Science, Accounting or Business.
• OR a good knowledge of financial and management reporting & a financial acumen.

Experience in any of the following is desirable but not essential as training will be provided:

• Strong knowledge of Databases, like SQL Server, MySQL including SQL scripting & SQL Admin Studio.
• Working knowledge of FTP/SFTP, SSL Certs, REST API, SOAP, SoapUI, Postman, Excel, and CSV files.
• Experience in relevant business software – 3rdParty Integrations, EDI, Logistics, Warehouse Management, CRM, E-Commerce, Business Intelligence.
• Day to day working with Accounting, ERP or Business Management Software.
• A good knowledge of financial and management reporting or financial acumen.

Benefits Options:

Our perfect fit ethos extends to our Intacters, ensuring that our roles, environment, benefits and progression paths are geared toward their professional and personal development.

In addition to a competitive salary, we offer a great range of benefits including:

• Healthcare: Medical, Dental and Vision with Intact Covering the employee only premium amount
• Short & Long Term Disability
• AD&D Insurance
• 401K Plan
• Employee Assistance Program
• Intact Wellness Reimbursement: Whether it's a gym or a golf club membership, we support the efforts of Intacters to keep active.
• PTO: 20 days Per annum New Year’s Day, Martin Luther King, Jr. Day, Memorial Day, Juneteenth Independence Day, Labor Day, Thanksgiving Day, Christmas Day plus two floating holidays
• Flexibility: Our flexible working helps Intacters to manage a better work-life balance.

It is the policy of Intact to promote equal employment opportunities. All qualified applicants will receive consideration for employment without regard to sex, race, color, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.