InstroTek Inc, is currently seeking a full-time Field Service Calibration Technician in our Austin, Texas office. The Service Technician position serves as the first point of contact for customers regarding specifications, operation, and service of our products. The person in this role will travel as needed to various customer sites to perform preventive maintenance to laboratory testing equipment both in field and in-house environment

InstroTek is the leader in products and technology innovation for the construction material testing industry. Around the world, InstroTek equipment is used for accurately and reliably measuring and testing materials. InstroTek values teamwork, diversity, and innovation.

RESPONSIBILITIES

• Provide calibration and service of laboratory testing equipment used in the Soils, Asphalt, and Concrete testing industries, both in the field and in-house, as needed to meet our customers demands.
• Provide technical support on phone, through written correspondence, and in person
• Inspect and test equipment and machinery for quality and adherence to specifications
• Troubleshoot, diagnose, and determine action required to correct equipment malfunction(s)
• Perform repairs to laboratory testing equipment in field and in-house environments
• Perform preventive maintenance to laboratory testing equipment both in field and in-house environments
• Provide customer service, support, and assistance in all facets and at all times
• Develop new and maintain current customer relations via on-site visits
• Answer phone calls, e-mails, and other customer correspondence; responding in a timely manner
• Maintain a clean, safe, and organized work space and shop area
• Maintain tools and calibration equipment in good working condition at all times
• Plan and schedule travel, hotels, vehicle rentals, etc. necessary for travel to field locations
• Record and submit expenses as required
• Adhere to the highest safety standards at all times, utilizing the appropriate personal protective equipment as required

QUALIFICATIONS

• Working knowledge of and previous experience with Microsoft Office Suite
• Ability to read and understand technical drawings/instructions and schematics
• Ability to follow procedures, instructions and assembly techniques
• Knowledge of and ability to use and maintain precision measuring tools
• Knowledge of repair and troubleshooting techniques of electrical, hydraulic, and mechanical systems may be beneficial
• Strong attention to detail, especially as it applies to identifying improperly fitted or manufactured components
• Strong organizational and time management skills
• Ability to articulate product information and details to customers by phone and in person

SKILL and PHYSICAL REQUIREMENTS

• Valid Drivers License and eligible to be insured
• Ability to Lift 45 lbs
• Long periods of standing while working on equipment

FULL BENEFITS PACKAGE

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short- and Long-term Disability Insurance
• 401(k)
• Paid Maternity/Paternity Leave
• Paid Time off

InstroTek offers continuous training, competitive compensation, benefits and exceptional potential for growth in a rapidly growing company.

InstroTek, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, and recall, leaves of absence, compensation, and training.

If you have the skills and experience we are looking for, we would love to hear from you. Apply today to join our team as a Field Service Technician!```

Job Type: Full-time

Pay: $22.00 - $32.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: On the road