What you’ll do:

• Inspects malfunctioning or damaged products and reviews performance reports and documentation from customers and field representatives to determine nature and scope of problem.
• Analyzes inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action.
• Coordinate problem resolution with engineering, customer service, and other personnel to expedite repairs.
• Provide remote and on-site technical assistance to help troubleshoot and repair equipment.
• Submits complete service reports for customer invoicing. Submit expense reports within guidelines of company policy.
• Analyzes reports of technical problems to determine trends affecting future design, production, service, and maintenance processes, and recommends modifications to eliminate future problems.
• Develop service handbooks and bulletins based on field investigations, engineering changes, and overall knowledge of product.
• Provide a communication link between the customer and the company to help ensure effective service is provided to the customer.
• Conducts training on Radiation Safety and the safe operation of the equipment and demonstrates skills to trainees, including both team members and customers.

What you'll need:

• Associate's degree in electrical engineering technology or equivalent;
• AND 2 related experience including a strong electrical background with understanding of basic AC/DC circuits, ability to use basic electrical/electronic tools, such as volt and current meters, and proficient in the use of the basic functions of Microsoft Office;
• OR equivalent combination of education and experience. 

Preferred:

• Five years experience in previous employment as a Field Service Technician with an instrument manufacturer serving the process industry or as an Instrument Technician within the process industry. 
• Understanding of digital process control protocols: Modbus, Profibus, Foundation Fieldbus, and HART protocols are a plus.
• Understanding Electronic communications such as: RS-232, RS-422, RS-485, and IIC Bus