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At Instant Teams we are a workforce on a mission. Our unique combination of talent, technology, and remote teams takes on outdated models of customer support and customer service teams. We’ve built a modernized model of mission-centric service that puts our customers ahead and impacts an untapped market of military-connected professionals.
This position is responsible for providing direct Workforce Management support. It focuses on staffing levels and applies workforce management techniques and concepts to improve productivity outcomes. Techniques include routine performance snapshots, communications, attendance tracking and processing customer requests. The role may also be responsible for ongoing maintenance of the Calabrio WFM Software, and other software applications.
POSITION ROLES AND RESPONSIBILITIES
None
This job requires computer use and is 100% remote.
Instant Teams provides equal employment opportunities (EEO) to all applicants, contractors, and employees without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. This policy applies to all terms and conditions of work, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Instant Teams expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Instant Teams’ contractors and employees to perform their job duties may result in discipline up to and including discharge.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.
MUST HAVECOMPETENCIES
EDUCATION AND EXPERIENCE
To be discussed further in the interview process.
BENEFITSCorporate Benefits: https://instantteams.info/benefits
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Notes
Other Duties
This is not necessarily a complete list of responsibilities, skills, duties, or requirements associated with the job. While this list is intended to be an accurate reflection of the current job, the Company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change, (i.e., emergencies, changes in personnel, workload, rush jobs, or technological developments.)
EEO and Harassment Statement
Instant Teams provides equal employment opportunities (EEO) to all applicants, contractors, and employees without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. This policy applies to all terms and conditions of work, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Instant Teams expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Instant Teams’ contractors and employees to perform their job duties may result in discipline up to and including discharge.
About Us
We are a Workforce on a Mission. Instant Teams is a Talent Marketplace that brings together innovative technology, skills acceleration, and community to deliver employment solutions for military spouses, untapped talent, and companies.
Full Time
$76k-101k (estimate)
03/12/2024
07/01/2024
instantteams.com
DE
<25
The job skills required for Workforce Management Specialist include Workforce Management, Scheduling, Analysis, WFM, Customer Service, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be a Workforce Management Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Workforce Management Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Workforce Management Specialist positions, which can be used as a reference in future career path planning. As a Workforce Management Specialist, it can be promoted into senior positions as a Workforce Analytics Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Workforce Management Specialist. You can explore the career advancement for a Workforce Management Specialist below and select your interested title to get hiring information.