18 Service Desk Technician Jobs in Bowie, MD
INSPYR Solutions is Hiring a Service Desk Technician Near Bowie, MD
Title: Copyright Service Desk
Location: Remote
Duration: 14 weeks CTH
Work Requirements: US Citizen, GC Holders or or Authorized to work in US
Job Description:
Below are the CSD Tech duties:
The Copyright service desk personnel answer calls and emails relating to external (eCO) Electronic Copyright Office issues and internal staff requests/issues.
We address Copyright technical issues, providing high levels of customer service. The role often requires knowledge of the Service Now ticketing system, troubleshooting.
extensively and escalating issues to Tier 2/3 as necessary.
- Support external user eCO web portal ( www.copyright.gov ) technical questions.
- Support/Troubleshoot Copyright Internal staff request and escalations critical issues.
- Use SCCM for remote access into internal staff computers to troubleshoot specific issues.
- Document and escalate Incidents & Case tickets into the ServiceNow tracking system.
Provide Tier I support for Copyright staff to troubleshoot the Siebel application and hardware issues in a timely manner.
- Provide Siebel Administration support for Copyright staff rights/permissions.
Our benefits package includes: (EXCLUDE on perm placements)
- Comprehensive medical benefits
- Competitive pay, 401(k)
- Retirement plan
- …and much more!
About INSPYR Solutions:
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients’ business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
#LI-NS1
#LI-Remote
Job Summary
Full Time
$55k-68k (estimate)
05/05/2024
05/20/2024
The following is the career advancement route for Service Desk Technician positions, which can be used as a reference in future career path planning. As a Service Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Technician. You can explore the career advancement for a Service Desk Technician below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Technician job description and responsibilities
Moreover, technicians develop and deploy solutions for all computer-related problems and take action to resolve them whenever they arise.
03/20/2022: Newark, NJ
A help desk technician responds to customer queries to provide technical assistance.
01/13/2022: New Bedford, MA
A good help desk technician has the right balance of knowledge, communication skills, and patience.
01/19/2022: Alamogordo, NM
Service Desk Technician support technology customers via phone, online and occasionally on-site.
03/29/2022: Chattanooga, TN
Service Desk Technician need a deep understanding of computer hardware and software.
02/12/2022: Davenport, IA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Technician jobs
Some service desks have specialized functions
01/24/2022: Poughkeepsie, NY
As technology changes, so too will the role of the service desk.
03/16/2022: Bergenfield, NJ
Companies routinely hire a range of experience levels, from entry to expert, to handle their ongoing service delivery.
02/15/2022: Las Cruces, NM
As businesses grow, their need for competent help desk support will grow.
01/27/2022: Florence, AL
Different businesses use different software and administration networks to accomplish help desk support, but many technical skills are transferrable.
03/30/2022: Columbia, SC
Step 3: View the best colleges and universities for Service Desk Technician.
