ATM Field Service Technician

Bowie, MD

Full Time

Services

Mid Level

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Cennox is looking for a full-time, enthusiastic, results-driven, and forward-thinking ATM Field Service Technician to join our amazing culture. In this role, you will troubleshoot, repair, and perform preventive maintenance on ATM's, Cash Recyclers, and other financial devices. If you are mechanically gifted with a talent to do electrical troubleshooting, we have the career for you!

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Cennoxis currently seeking an ATM Field Service Technicianbased in theDC/Baltimore, MD area to cover repairs, cleaning, maintenance, and software upgrades on financial equipment across theDC area, " the Crabcake Capital of the World", and surrounding areas. This full-time position offers a company vehicle, flexible schedule, opportunity for travel, paid training, and the chance to become part of a rapidly growing company.

Essential Duties and Responsibilities include the following, but not limited to:

Provide first and second level repairs and preventive maintenance on ATMs, TCR's, SmartSafes, and other financial equipment

Electro-mechanical skills a must, ability to use basic hand tools including but not limited to multi-meter, voltmeter, volt-ohm meter

Prioritizing and planning service calls

Adhere to service operating procedures

Take ownership of your assigned territory and meet service performance goals

Maintain a professional attitude and demeanor to foster positive customer relationships

Troubleshooting, diagnosing, and resolving product performance issues

Have and maintain a clean and valid motor vehicle record and driver's license

Updating call status to reflect an estimated time of arrival (ETA) and providing resolutions and updates as required

Working with local service team and service management team to reassign calls as required

Timely and accurate reporting of service updates and call closure information to the call center

Escalation of issues to the service management team as required

Follow material control processes in support of assigned responsibilities (keys, combinations, alarms, parts inventory, etc.)

Actively participate in equipment, maintenance, and supply sales lead program

Essential functions of this position include prolonged travel with driving several hours per day, rotating and weekend shifts, carrying and lifting tools, parts, and equipment weighing up to 100 lbs. without assistance, bending, squatting, walking, standing, sitting, reaching, working with your hands, and repetitively grasping and manipulating objects of varying size and weight requiring fine motor skills and hand-eye coordination and the ability to adjust focus for prolonged periods of time

Qualifications, Job Skills & Requirements

Electro-mechanical skills a must, ability to use basic hand tools including but not limited to multi-meter, voltmeter, volt-ohm meter

Competent with a computer and Windows application

Experience with downloading and upgrading software

A certification preferred

Troubleshooting, diagnosing, and resolving product performance issues

Professional communication in speaking with and listening to customers

Have and maintain a clean and valid motor vehicle record and driver's license

Completed administrative tasks and duties within allotted time frame

Have schedule coordination skills

Up to 50% overnight travel as required by the needs of the business

We Offer Incredible Perks & Benefits including, but not limited to:

Competitive Pay

Vacation & Sick Package, and Paid Holidays

Comprehensive Health, Dental, and Vision Insurance

HSA and FSA Health Care Accounts

401k Plan with Employer Match

Company Paid Life Insurance

On-Going Learning & Development Training

Company Vehicle, Fuel and Credit Cards for Expenses

Company Provided Cellphone, Tablet, Laptop

Employee Assistance Program, and so much more!

Cennox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Company Overview:

Cennox is a global company that provides comprehensive, centrally managed field services for our clients across a range of industries. Visit us at www.cennox.com to learn more.