Title: Field Service Tech
Location: Tyler, TX
Duration: Direct Hire
Compensation:$30-$33 HR and expected to make $80,000-$100,000
Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.

Growing aggressively, we're seeking techs we can train and develop for specialized, highly skilled, and/or leadership positions. Compensation is therefore focused on total package, supporting both short- and long-term success. Most first year techs earn $80,000-$100,000, significantly more second year and beyond. In addition to low benefit premiums and other listed perks, Field Service Technicians also receive:

· Company car (lease, insurance, gas, property tax, maintenance) provided. Okay to use for personal use.

· Profit sharing – calculated on all wages, including overtime, typically adds an additional 5-7%

· Double time for all Saturday and Sunday work, plus standard overtime on weekdays, including travel time

· Reimbursement or credit for work clothing, boots, etc.

· Laptop, cell phone, and all related accessories provided

· New high-end tool kit, stocked with all necessary equipment

· Starting hourly rate is $30-$33/hour

ADVANCEMENT OPPORTUNITES:
Field Service Technicians are the backbone of our business and have opportunity to advance throughout the organization, in a variety of capacities.

· All techs begin at Level 1, with clear guidelines regarding the skills and testing necessary to achieve level 2, and 3, status and perks

· Those with specific experience or interests can advance to high-level specialized positions, focused on particular equipment lines or service objectives

· Successful technicians are also encouraged to explore promotion within other groups, such as training, sales, customer service, etc.

· Field service leadership opportunities are also increasingly available, as we're growing each team around the country, while also currently establishing 2 additional regional offices

Overview: Field Service Technicians provide mechanical and technical support of MULTIVAC processing and packaging equipment at customer facilities, with a focus on exceptional service. This position will investigate and resolve customer reports of technical issues with equipment, eliminating future operational or service difficulties for customers. Due to our customers' needs, priorities will change based on customer situations so individuals must be able to adapt to ever changing work schedule and priorities.

Time Utilization: This is a traveling position with overnight stays required most workdays. Primarily focused on Texas and surrounding states, technicians will both fly and drive regularly (company car provided). Schedule needs to be flexible to accommodate internal and external customers' schedules. Must be willing to work outside normal business hours, including some weekends as required. There may be a schedule requirement that consists of ten (10) consecutive scheduled days of work followed by four (4) scheduled days of rest, and may commence on any day of the week. Must be able to travel with little notice as customer demands require.

Essential Duties and Responsibilities:

1. Troubleshoot or install complex, customized packaging and processing equipment at customer facilities. Repair equipment to customer specifications quickly and efficiently, addressing high level challenges with mechanical, electrical, pneumatic, and robotic systems.
2. Provide a communication link between the customer and MULTIVAC to help ensure that effective service is provided to the customer and the regional scheduler is updated on all efforts.
3. Communicate regularly with scheduler, providing updates on current job status, and receiving additional job assignments. Maintain quality and quantity of work on equipment. Listen attentively and ask questions as appropriate. Complete work assignments with minimum supervision. Retrieve and respond to messages daily on all communication tools.
4. Use provided tools to consistently make travel arrangements within company policy guidelines and in the most cost effective and time efficient manner possible. Keep service team members and customers informed of arrival times. Travel arrangements will include: hotel, car rental, and flights.
5. Conduct training for customers on the safe operations of equipment, maintenance, and parts ordering. Provide contact information for service team for future service needs and parts needs. Ensure customers are comfortable with operational and safety procedures of their equipment.
6. Complete service documentation of repairs made during the call and submit related trip expenses. Reports are complete, accurate, and submitted within 24 hours of job completion. Weekly expense reports and time sheets are also completed in an accurate and timely manner. All expenses incurred are handled in a cost-effective manner.

Education/Experience: Associate degree or equivalent technical school diploma in electrical or mechanical engineering or similar discipline; or two years field service, packaging, maintenance or related experience; or equivalent combination of education and experience. Electrical, pneumatic, mechanical, and machine shop skills required. Mechanical aptitude needed.

Must have the ability to respond and adjust to changing or new situations. Work well in high stress environments and maintain professionalism in dealing with customers and coworkers. Needs to be a self-starter and have the ability to work in unsupervised settings.

Must be able to troubleshoot basic mechanical, electronic and operational aspects of machines. Responsible for machine service and concentrates on problem solving and preventative maintenance. Excellent customer service skills.

Work Environment: We serve a variety of industries, with many customers focused on food processing and packaging. Our equipment is often in refrigerator or freezing environments, and messy. In addition to regularly being exposed to high noise levels, moving mechanical parts, and risk of electrical shock, you will eventually work on equipment used to prepare and package everything from sterile medical devices to recently slaughtered animals.

Physical Demands: This is a physical position. While reasonable accommodations will be made, technicians are typically required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. It's also frequently necessary to lift or move up to 50lbs. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Please contact us with any concerns regarding the ability to meet physical demands, we're happy to do everything possible to assist.

About INSPYR Solutions

Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
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About the Company:
INSPYR Solutions

Industry:
Engineering Services