The Field Service Technician performs maintenance and repairs complex mechanical, electrical, hydraulic, and diesel systems on a variety of rental and customer equipment and tools while using a high degree of independent judgment located at an off-site, field location. Responsible for communicating repair options to customers, ordering correct parts and completing the repair in an efficient, timely manner in order to satisfy customer needs and achieve department profitability goals.

Essential Functions:

• Advises customer of problem areas and recommend repair solutions, gain customer approval and order appropriate parts in order to repair equipment in a timely manner

• Prepares machine for service work utilizing proper safety procedures (locks, blocking, lock-out procedures) in order to avoid injury

• Troubleshoots and diagnoses equipment malfunctions and failures

• Disassembles and assembles machine components to manufacturer’s specifications through the use of hand tools, pneumatic tools, and any specialized tooling

• Rebuilds, repairs, reconditions and maintains equipment and components

• Maintains good customer relations and support; communicates customer needs to shop management

• Plans and controls cost of repair jobs

• Completes parts orders and identifies parts for return

• Maintains company equipment – keeps in good, clean, and orderly condition

• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards

• Works overtime as required by workload and customers’ needs

• Updates job knowledge by participating in educational opportunities; e.g., ProTech Technician Training Paths

• Performs other duties as assigned

Knowledge, Skills, and Abilities:

• Knowledge of dirt-engaging equipment, aerial, and lifting equipment

• Knowledge of machines and tools, including their designs, uses, repair, and maintenance

• Quality control analysis skills - Conducting tests and inspections of products, services, or processes to evaluate quality or performance

• Operation and control skills - Controlling operations of equipment or systems

• Equipment selection skills - Determining the kind of tools and equipment needed to do a job

• The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions

• Ability to operate hand tools, power tools, and equipment used in mechanical repair

• The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects

• The ability to read and understand information and ideas presented in writing

• The ability to listen to and understand information and ideas presented through spoken words and sentences

Education and Experience:

• More than five years of work-related skill, knowledge, or experience is preferred

• High school/equivalent diploma or trade school diploma preferred

Supervisory Responsibilities:

• This position has no direct supervisory responsibilities but does serve as a coach and mentor for lower-level technicians.

Travel:

• Frequent travel to customers’ location

• Valid driver’s license

Physical Requirements:

• Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue

• Frequently moves materials or equipment weighing up to 50 pounds

• Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina

• Ascend/descend with gradual or continuous progress by oneself, using both hands and feet and climb up and down ladders

• Be able to safely maneuver and work underneath equipment

• Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work

Work Environment:

• Regularly works indoors around moving mechanical parts and may be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidity

• Noise level may be loud at times

• Exposure to small quantities of chemicals, steam, high-pressure water, and high speed rotating equipment

• Significant time spent in confined spaces and high places

Disclaimer:

Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)