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Inspire Brands is Hiring a Customer Marketing Technical Program Manager Near Atlanta, GA
RESPONSIBILITIES
- 1x1 Program ownership and development. Work closely with the customer marketing key stakeholders to own the program roadmap and evolution in line with customer marketing objectives.
- Manage day-to-day aspects of the 1x1 program across all relevant brands.
- Responsible for ensuring each step is complete across the 1x1 process including strategy alignment, offer management, analytics, data science, and campaign operations. Identify and implement operational efficiencies, enhancements, etc.
- CDP (Customer Data Platform) ownership and program development.
- Align with Loyalty leadership to build, implement, and execute a broader strategy for how we utilize our CDP tool and incorporate it into each brand’s loyalty objectives.
- Interaction with technology, loyalty marketing, analytics, and IT clients, as well as other internal and external stakeholders related to our personalization and CDP tools.
- Communicate regularly with key stakeholders across the customer marketing team and relevant cross-functional teams regarding project status updates, risks, and results.
- Create and manage learning agendas across multiple brands to continue progress and program evolution.
EDUCATION AND EXPERIENCE QUALIFICATIONS
- 4-Year Degree in Information Technology/Business Administration, or equivalent experience required.
- 5 years of experience in roles related to implementing enterprise applications for large, matrixed companies.
- 3 years of demonstrated project or program leadership skills with direct responsibility for managing project teams, budgets, and timelines.
- Experience providing cross-functional project leadership and support across multiple teams.
- Experience in Agile ways of working framework and/or PMP certification (or equivalent) preferred.
- Prior experience with a multi-brand organization that leverages scale (i.e., reuse) and supports bespoke brand requirements.
- Experience with Salesforce Marketing Cloud or other applicable ESP preferred.
- Experience with Offer Management and/or Loyalty Management vendor preferred.
REQUIRED KNOWLEDGE, SKILLS, or ABILITIES
- Ability to foster teamwork in a fast-paced environment, excel at collaboration, and ability to work with multiple teams internally and externally
- Demonstrated ability to manage overall business initiatives or several components of a large, complex project.
- Good project management skills with the ability to juggle multiple projects/tasks across various user groups.
- Collaborate and partner with cross-functional team members and stakeholders to deliver against defined goals.
- Must be comfortable with ambiguity and possess the ability to lead.
- Excellent organizational skills and ability to succeed in a rapidly changing environment.
- Experience in identifying and reviewing business and technical requirements.
- Excellent meeting facilitation skills.
- Strong business acumen and problem-solving skills.
Inspire Brands is a multi-brand restaurant company whose portfolio includes nearly 32,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC Drive-In restaurants worldwide.
We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.
Job Summary
Full Time
Wholesale
$105k-138k (estimate)
03/04/2024
05/03/2024
inspirebrands.com
TERRACE PARK, OH
15,000 - 50,000
2018
Private
DRAKE STIMSON
$3B - $5B
Wholesale
Related Companies
About Inspire Brands
Inspire Brands is a multi-brand restaurant company that owns, operates and franchises a chain of casual dining and fast-food restaurants.
