Director of Residence Experience

Inspīr Carnegie Hill, 1802 Second Avenue, New York, NY 10128

Inspīr believes in rewarding top talent and dedication, with a starting pay of $85,000 annually and the ability to earn up to $105,000 annually, depending upon years of experience and commitment to the company. Inspīr strives for transparency, reviewing pay periodically, to be the industry leader in recruiting talent like you!

Inspīr Senior Living, Maplewood Senior Living’s new brand of world-class, urban senior living properties, is now a resident experience director for its new Inspīr Carnegie Hill property. Inspīr Carnegie Hill is located on the Upper East Side and stands 23 stories with 215 residential units. It offers assisted living, enhanced care, and memory care with a unique and innovative Integrated Care Model. This is an exciting opportunity to be a part of a brand-new development and care delivery model, the first of its kind in New York City! 

At Inspīr, we are redefining senior living. We depend on our highly trained staff to carry out our philosophy of intentional living. This includes luxury accommodations, exceptional hospitality, cutting-edge technology, innovative wellness programs, and world-class care.

What we offer:

• Competitive wages
• Flexible shifts
• Paid training & uniforms
• Growth opportunities
• Bonus & incentive programs
• Competitive Benefits Package: including medical, dental, vision, 401K match, company paid time-off, life insurance policy, insurance deductibles and voluntary Aflac insurance for our full-time employees.

Essential Functions:

The Director of Resident Experience is a key member of the department head team and is responsible for leading, developing, coordinating, and implementing activities, programs and events that optimize quality of life for our residents, enhance health and wellbeing and promote social connection and engagement. The Director of Resident Experience incorporates social, physical, cognitive, emotional, spiritual, and purposeful activities and programs to meet the comprehensive and multidimensional needs and interests of our residents. At Inspīr, we build our 9 Essential Elements of Wellbeing which include: Engagement, Purpose, Movement Mobility, Art Music, Belonging, Family, Brain Health, Nature and Laughter into our Experience programs.

• Directs the Experience Department, which includes staff from diverse backgrounds. Responsible for developing and executing activities, events, programs, trips and other experiences, while maintaining high standards and being a face of the Inspīr brand.
• Controls and justifies the Experience Department budget entries and providing feedback on staff performance.
• Fosters a culture of collaboration, innovation, and excellence in lifestyle programming for all residents.
• Hires, trains, schedules, supervises, directs and evaluates Experience Associates.
• Demonstrates strong leadership, communication, and teamwork skills.
• Demonstrates excellent organization and time management skills.
• Ensures all Experience programs meet Inspīr quality standards.
• Collaborates with Maplewood Home Office leadership and other to implement established best practices in Lifestyle Programming
• Maintains monthly budget.
• Completes monthly schedule for all Experience associates in UKG to budgeted shift requirements.
• Attends all necessary meetings including daily standups, weekly Department Head Meetings, monthly All-Associate Meetings, and bi-weekly Lifestyle Director meetings facilitated by home office.
• Collaborates with GM and HR on any necessary progressive discipline actions.
• Ensures all supplies are neatly organized and inventory is tracked.
• Works with vendors to coordinate and host elevated and exceptional programs for residents, families and staff.

• Collaborates with other department heads to coordinate and manage Dining Committee Meetings, and Resident Council.

• Leads programming and scheduling all entertainment, recreational, and social activities. Establishes and maintains the standard of the social environment in the community.
• Serves as the main host for events, making announcements, and ensuring resident and family satisfaction. Is accessible and approachable to residents and families, solving problems, and managing conflicts.
• Designs and implements high quality monthly program calendars tailored to residents' abilities, interests, hobbies, religions, and desired experiences.
• Ensures programs, events and activities align with Inspīr’s 9 Lifestyle Elements. 
• Plans, conducts, and monitors recreational programs that cater to all residents' needs and abilities.
• Plans special events and family gatherings.
• Maintains resident profile information and utilizes it to create personalized Lifestyle Programs.
• Collaborates with the Memory Care team to develop parallel activities for residents with special needs.
• Ensures adequate program supplies and purchases adaptive supplies as needed.
• Fosters a seven-day-a-week activity program, including evenings and holidays.
• Collaborates with other Directors to ensure the recreational and social needs of all residents are addressed.
• In coordination with the Culinary Service Director, ensures proper nutrition, snacks and hydration are provided throughout the day as part of a healthy lifestyle.
• Ensures daily afternoon social or Happy hour is provided.
• Holds a monthly Activity Committee Meeting to provide residents an opportunity to give input into the monthly calendar of events.
• Meets with residents and families to identify resident interests, resolve concerns, and develop meaningful relationships.
• Monitors the response and/or review/evaluate the response to the programs and determine if the activities meet the assed needs of each resident.
• Ensures annual Inspīr themed programming has been included on monthly calendar and is being held.
• Develops intergenerational programs and a pet therapy program.
• Collaborates with resident care, memory care and wellness teams to review and contribute to residents' service plans as necessary.
• Participates in and contributes to tracking meetings, family meetings and case conferences as necessary.
• Ensures our 9 Core Elements of Wellness are incorporated into weekly lifestyle programs.
• Ensures all new Experience associates are properly orientation and trained and continue to receive appropriate training and support to optimize their ability to work with our resident population.
• Ensures monthly in-service education, including dementia training, is provided to all Experience Associates’
• Implements volunteer program which includes recruitment, interviewing, training and annual recognition.
• Implements community policy regarding volunteers.
• Implements volunteer schedule.
• Develops and implements intergenerational program with local organizations, schools and clubs.
• Develops and implements a volunteer pet therapy program that follow all state and local government rules regarding pets.
• Participates in marketing and communication efforts including owning digital signage.
• Participates in tours and other sales efforts as appropriate.
• Develops and distribute monthly, weekly and daily calendars and newsletters digitally and in print.
• Establishes and maintains relationships with relevant community agencies, cultural and academic institutions, religious organizations, and healthcare groups.
• Develops competency in using each product in Inspīr’s Allī Technology Suite
• Ensures all Allī technology platforms are in good working condition and are utilized regularly.
• Develops and implements regularly scheduled Allī technology training sessions for staff and classes for residents.
• Collaborates with Allī Technology Suite vendors on optimal use of their products, including best practices.

Education/Experience/Licensure/Certification

• Bachelor's degree in recreation, occupational therapy, gerontology, or a related field preferred.
• Minimum of 3 years of experience in a leadership role overseeing lifestyle programs or social, recreational and entertainment activities in the senior living industry or hospitality, tourism or similar. Stage experience and presence is a plus.
• Extrovert personality, quick and critical thinking, wit, personable nature, articulate, service-oriented, and professional appearance.
• Strong knowledge of therapeutic recreation principles and best practices.
• Proven experience in program development, implementation, and evaluation.
• Excellent leadership, management, supervisory, communication, and collaboration skills.
• Proficiency in using technology platforms such as MS Word, Excel, Publisher, Teams, and creative software.
• Valid driver's license with a good driving record