18 Help Desk Assistant Jobs in Columbus, IN
Insight Global is Hiring a Help Desk Assistant Near Columbus, IN
Job Description
Main Responsibilities :
- Communication between field, sales, business development managers, clients, and or co-workers
- Provide a complete daily turnover including active wells, pending tickets, resource outages, and outstanding issues
- Answers and directs phone calls to appropriate departments
- LiftWatcher LiftIQ Administrative tasks help desk monitoring
- Well Management (Creation, deletion, modification, Admin Center)
- User account management
- Basic real-time communication troubleshooting
- Check RTU Address
- Check IP Address
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.
We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.
If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy : .
Required Skills & Experience
- Knowledge and experience using ticketing systems preferred
- 1-2 years of prior support experience
- Attention to detail
- Initiative
- Excellent written & verbal communication
- Problem-solving skills
- Excellent customer service skills
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.
Employees in this role are also entitled to paid sick leave and / or other paid time off as provided by applicable law.
Job Summary
Full Time
Business Services
$46k-57k (estimate)
05/19/2024
08/08/2024
insightglobal.com
BALTIMORE, MD
500 - 1,000
2001
TYLER HODGINS
$500M - $1B
Business Services
Related Companies
About Insight Global
We arent just a staffing company. Were a company that cares for others. It might sound lofty, but it's the idea that gets us up everyday, determined to make it true. Insight Global is a company that people can anchor to in moments of triumph, struggle, and every time in between. Whoever you are and wherever you come from, you matter to us and we have your back. Together, anything is possible.
The job skills required for Help Desk Assistant include Troubleshooting, Help Desk, Customer Service, Problem Solving, Verbal Communication, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Assistant. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Assistant. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Assistant positions, which can be used as a reference in future career path planning. As a Help Desk Assistant, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Assistant. You can explore the career advancement for a Help Desk Assistant below and select your interested title to get hiring information.
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