A Global Energy Commodities Merchant and Infrastructure Asset Investor client is looking for a Desktop Support Engineer to join their IT team. They will be joining their tier 2 support team and will be in charge of completing troubleshooting tickets and new hire onboarding. They will be based onsite in the new building they are opening services end users with white glove support. CCI has 135 end users in Stamford and 65 remote users. This person will be in charge of desktop build, phone, new hire apps, and customer service new hire calls. They will be working in a window/PC environment and need to have strong o365 troubleshooting abilities. They will also handle roughly 12-25 level 2 tickets per week. . An example could be: I opened my computer and my monitors are not working. Biggest need here is to have someone that is an on their feet thinker with excellent customer service experience and that is willing to proactively provide the highest quality of customer service.
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Required Skills & Experience
•5-7 years' experience in desktop support
•Experience supporting PC computers/laptops, completing tickets related to android and iPhone issues
•Experience troubleshooting Microsoft products (MS O365, MS teams, Outlook, Excel, Word)
•Background in trade floor (Bloomberg or Reuters or ICE)
•Experience with white glove support
•Experience with working with Intune
•Experience working in a ticketing system (ServiceNow preferred)
•Experience with in-person customer service when troubleshooting/completing IT tickets
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.