You haven't searched anything yet.
Help Desk Associate
Pasadena City College
Salary : $62,691.60 - $69,117.72 AnnuallyCFT-44
Job Type : Full-Time
Job Number : 05252
Location : Pasadena, CA
Department : Business & Administrative Services
Closing : 5 / 8 / 2024 11 : 59 PM Pacific
Under supervision, the position serves as the main point of contact for technical support issues on workstations, applications and other related technologies.
The position is responsible for remotely trouble shooting IT related issues and assisting users with login issues, Office products, Outlook, VPN and network issues.
The position will be required to escalate issues that require the next level of support.
EXAMPLE OF DUTIES
KNOWLEDGE, SKILLS, AND ABILITIES
KNOWLEDGE OF :
SKILL TO :
ABILITY TO :
walk District staff through problem solving processes.
Develop and maintain effective relationships with all levels of District staff to assist users navigate problems with computer hardware and software.
MINIMUM QUALIFICATIONS
EDUCATION AND EXPERIENCE
PHYSICAL ABILITIES
Continuously (5.6 hours - 8 hours) exhibit the ability to communicate, sit, use fine manipulation to operate a computer and standard office equipment while remotely assisting end users trouble shoot technical support issues on workstations.
ENVIRONMENTAL ELEMENTS
Continuously (5.6 hours - 8 hours) work in an indoor office environment within a moderate temperature and have contact with customers, end users, and the general public
APPLICATION AND SELECTION PROCESS
Pasadena City College (PCC) utilizes an online application process. Hard copy, e-mailed, or faxed resumes are not accepted .
Job postings will not be reopened due to failure to submit an application before the closing date for any reason . You can apply for a position from any computer with Internet access.
Please keep in mind the following :
Meeting the minimum qualifications for a particular position does not assure the applicant an interview.
If you require assistance with your application, please refer to the application guide or you may contact NeoEd Customer Support at 855-524-5627.
Customer Support is available Monday - Friday, 6 a.m. - 6 p.m. (PST).
All materials listed below may be required for your application packet to be considered complete :
After a review of applications received, the District may require the completion and submission of supplemental documents prior to the interview process.
ADDITIONAL INFORMATION
The Policies of Title IX as developed to date are available for inspection during normal business hours at the District office at 1570 E.
Colorado Blvd., Pasadena, CA 91106.
General inquiries regarding the position and / or District employment should be directed to the Office of Human Resources.
PASADENA AREA COMMUNITY COLLEGE DISTRICT
Equal Opportunity, Title IX, Section 504 Employer
To apply, please visit https : / / www.schooljobs.com / careers / pasadenaedu / classified / jobs / 4390060 / help-desk-associate
jeid-198cd4aca60d44478a7ee94d06e1d964
Copyright 2024 Jobelephant.com Inc. All rights reserved.
Posted by the FREE value-added recruitment advertising agency
Last updated : 2024-04-28
Full Time
$55k-69k (estimate)
04/29/2024
05/05/2024
The job skills required for Help desk associate include Troubleshooting, Help Desk, Customer Service, Technical Support, Problem Solving, Computer Systems, etc. Having related job skills and expertise will give you an advantage when applying to be a Help desk associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help desk associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help desk associate positions, which can be used as a reference in future career path planning. As a Help desk associate, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help desk associate. You can explore the career advancement for a Help desk associate below and select your interested title to get hiring information.