Job Summary:

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers, resolving inquiries, and ensuring customer satisfaction.

Responsibilities:

- Answer incoming customer calls and respond to inquiries in a professional and timely manner

- Provide product information and assistance to customers

- Resolve customer complaints or issues by investigating the problem and providing appropriate solutions

- Upsell products or services to customers when applicable

- Conduct outbound calls to follow up with customers or provide updates on their inquiries

- Cross train and help in all other departments, like laundry, housekeeping and breakfast.

- Maintain accurate customer records and update information as needed

- Collaborate with other team members to ensure seamless customer service experience

Qualifications:

- High school diploma or equivalent required; college degree preferred

- Previous experience in customer service or related field is a plus

- Strong phone etiquette and active listening skills

- Ability to analyze customer needs and provide appropriate solutions

- Sales experience is a plus

- Proficient in using computer systems and software applications

Benefits:

- Competitive salary

- Comprehensive training program provided

- Opportunities for career advancement within the company

If you are a dedicated individual with excellent communication skills and a passion for providing exceptional customer service, we would love to hear from you. Apply today to join our team as a Customer Service Representative!

Job Type: Full-time

Pay: $14.00 - $17.00 per hour

Expected hours: 35 – 45 per week

Benefits:

• On-the-job training
• Paid time off
• Professional development assistance

Experience level:

• 5 years

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Rotating shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekends as needed

Work setting:

• In-person
• Office

Application Question(s):

• are there any days or hours you cannot work ?
• please mention few achievements at your prior jobs
• how do you handle stressful days at work
• how do you not allow issues outside of work effect your performance and career goals
• are you available to work all 3 shifts
• are you willing to cross train and help when needed in housekeeping, laundry, breakfast?

Shift availability:

• Day Shift (Required)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Ability to Relocate:

• Lancaster, OH 43130: Relocate before starting work (Required)

Work Location: In person