Company : Innovations Lighting

Location : Peekskill, NY (Office) / Danbury, CT (Warehouse)

Employment Type : Full-time, Permanent

About Us :

Innovations Lighting is a thriving company with a decade-long legacy in the decorative lighting industry. With our offices based in Peekskill, NY, and our warehouse located in Danbury, CT, we cater to both E-commerce and brick-and-mortar retailers.

Our commitment to excellence and innovation has set us apart as leaders in the industry, especially noted for our unparalleled customer service.

Job Description :

As a Sales Administrator / Customer & Rep Support, you will play a pivotal role in maintaining our esteemed reputation for industry-leading customer service.

Reporting directly to the Senior Director of Sales, this position involves handling sales data reporting and tracking, assisting sales representatives and customers, and engaging in various project work.

After comprehensive in-house training, this role offers a hybrid office / remote work schedule.

Responsibilities :

• Provide exceptional assistance to customers via phone and email, offering detailed product information, order updates, and alternative solutions.
• Collaborate closely with internal teams, including warehouse and remote order entry support, to address and resolve order-related concerns promptly.
• Innovate and strategize with colleagues to enhance the overall customer experience continuously.
• Handle order entries for showroom accounts efficiently and accurately.
• Proactively communicate with customers regarding backorders, ensuring professionalism and transparency throughout.
• Address a wide range of customer inquiries, from product specifics to order updates, with clarity and professionalism.

Qualifications / Skills :

• Proven ability to multitask effectively in a dynamic environment.
• Experience with Microsoft programs and QuickBooks.
• Strong time management skills with meticulous attention to detail.
• Clear and effective communication abilities, both written and verbal.
• Proficiency in order entry processes.
• Prior experience as a Customer Support Specialist or in a similar role is preferred.

Benefits :

• Health insurance assistance.
• 401K with matching percentage.
• Paid time off and holidays.
• Employee discounts.

Join us at Innovations Lighting and become a part of a dynamic team committed to delivering excellence in both products and service.

If you're ready to take your career to new heights in the lighting industry, apply now!

Flexible work from home options available.

Last updated : 2024-04-26