Innisfree Hotels is searching for an experienced and driven General Manager to lead our team at our Beachside Resort in Panama City Beach, Florida. In this position, you will be responsible for all day-to-day hotel operations, providing impactful leadership and support to the team, quality assurance, driving exceptional guest service standards and superior guest satisfaction. A General Manager position with Innisfree Hotels is where our managers are actively out and about in their operations, connecting with the team members and their guests. If you see yourself working at the beach in a growing, dynamic company, this is the place for you!

When you join the Innisfree Hotels family, you become a member of a hotel company with a unique culture of having fun at work. We are a company with beach hotels that appreciates and supports their teams! At Innisfree Hotels, associates create a sense of belonging in a company with over 1200 team members. We welcome guests through engaging experiences and thoughtful service. If you’re a manager who appreciates giving your guests an exceptional experience, consider this an opportunity to join us at Innisfree Hotels!

JOB SUMMARY

Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including managing general property performance, as well as food and beverage operations, managing and sustaining sales and marketing strategy, managing profitability, managing revenue generation, managing and conducting human resources activities, and delivering a return on investment to both Innisfree Hotels and ownership. Leads the team in the development and implementation of property-wide strategies. Ensures implementation of the service strategy and initiatives to meet or exceed guest expectations. Builds relationships with key customers and is involved in the sales process.

Essential Duties and Responsibilities:

• Always approaches all interactions with guests and employees in a friendly and service-oriented manner by maintaining a positive demeanor.
• Promotes a positive and caring work environment by addressing and resolving conflict calmly and poised.
• Welcomes guests and fosters customer loyalty through his/her friendly manner.
• Oversees the operations functions of the hotel.
• Always remains readily accessible to guests and employees.
• Holds regular briefings and meetings with all heads of departments.
• Ensures full compliance with Hotel operating controls, SOP’s, policies, procedures, and service standards.
• Leads all key property issues, including capital projects, customer service, and refurbishment.
• Handles complaints and oversees the service recovery procedures.
• Responsible for the preparation, presentation, and subsequent achievement of the hotel's annual operating budget.
• Manages the hotel's ongoing profitability, ensuring revenue and guest satisfaction targets are met and exceeded.
• Maintains a strong understanding of P&L statements and the ability to react with impactful strategies.
• Ensures monthly financial outlooks for Rooms, Food & Beverage, Admin & General, and Property Operations are on target and accurate.
• Maximizing room yield and hotel revenue through innovative sales practices and yield management programs.
• Responsible for overseeing and managing all departments and working closely with department heads daily, ensuring career progression and development.
• Responsible for abiding by the Occupational Health & Safety Act, fire regulations, and other legal requirements.
• Makes reservations and check-in and check-out guests as needed.
• Be aware of the availability of rooms at the hotel on any given day to ensure revenue is maximized.
• Monitors all no-show charges, addresses and resolves all credit card discrepancies, and processes chargebacks.
• Conducts routine inspections of the hotel's public areas daily, weekly, and monthly, recognizing and correcting any potential safety hazards and addressing cleanliness issues.
• Ensures property, grounds, physical plant, and works areas maintained to standard.
• Solicits guest feedback regarding hotel services and facilities and takes corrective action to solve any deficiencies.
• Monitors the guest feedback on Trip Advisor, OTAs, etc., and hotel GSTS and RSTS surveys.
• Review employee performance and conduct disciplinary actions and terminations.
• Maintains accurate records, including cash flows sheet, guest floor limit, AR aging reports, Direct billing, etc.
• Investigates, reports, and coordinates all hotel accidents that are employee and guest-related.
• Aids in the selection and continuous training of staff to provide high-quality service to guests.
• Responsible for updating availability information in the Property Management System as required.
• Covers shifts of all departments as needed.
• Ensures hotel staff is provided with uniforms and name tags and upholds property grooming standards.
• Maintains contact lists for all staff, vendors, and any emergencies.
• Prepare and process invoices for all departments.
• Ensures team members have current knowledge of hotel products, services, facilities, events, pricing and policies, and knowledge of the local area and events.
• Has a good knowledge of all systems and standard operating procedures of the Front Office.
• Performs any other duties as assigned by management.

Please submit your Resume to ckilpatrick@innisfreehotels.com.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience level:

• 3 years

Ability to Relocate:

• Panama City Beach, FL 32413: Relocate before starting work (Required)

Work Location: In person