Responsible for direct site management of commercial laundry operations with the support of functional managers, supervisors and leads. Ensure increasing levels of employee and customer satisfaction while improving profits and gaining the maximum efficiencies of workforce, materials, and machines.
Essential Job Duties:
• Manage and report daily facility operations with all departments of processing cost monitored and evaluated to ensure maximum customer satisfaction, employee satisfaction and company profitability.
• Work closely with the customer service department to attain industry-leading service levels.
• Manage delivery routes and drivers to ensure efficiency is met daily and train staff to deliver top-level customer interactions.
• Manage production requirements to increase per-hour measures and reduce labor expenses.
• Responsible for implementing, updating, and training employees on customer item recognition, best practices, company policies, production standard requirements, and quality expectations.
• Determine operations headcount needs to ensure optimum customer satisfaction and utilization of facility equipment.
• Work closely with managers, supervisors, and employees to ensure consistent and timely training on proper methods of operation to achieve quality and productivity. Ensure consistent and timely training on safety policies and procedures, safety standards and safety equipment, and OSHA standards are met. Conduct safety training consistently.
• Work closely with the Maintenance Department to maintain proactive scheduled maintenance initiatives and reduce repair costs with the company’s best interest in mind during the decision-making.
• Prioritize work in areas of responsibility to maintain an efficient and constant workflow to ensure the delivery schedule is met.
• Responsible for ensuring orders are processed and leave the plant, allowing enough time for transport to meet promised customer delivery schedules.
• Responsible for communicating any changes to delivery orders or schedules to customers and drivers.
• Responsible for notifying customers, service team, and management team of any issues resulting in late deliveries or incomplete orders. Manage policy development in the areas of optimum plant performance techniques, quality, cost reduction, complete and on-time delivery, safety, customer satisfaction, employee relations, and visual controls.
• Identify, communicate, and drive implementation of capital investments and improvement projects.
• Provide leadership for employee relations through effective communications, coaching, training, and development.
• Provide leadership for problem resolution to facilitate fast improvements and improved working relationships.
• Perform other related duties as assigned.
Required Knowledge, Skills, and Abilities:
• High level of analytical skills to access and evaluate the operations of subordinate areas of responsibility and participate in establishing financial goals for the company and internal departments.
• Strong technical skills in materials and inventory management, production scheduling and preventive maintenance.
• Ability to identify items by customer.
• Knowledge of customer preference for processing, loading, finishing, and presentation of items.
• Working knowledge of chemicals, steam, electricity, pneumatics, and mechanics.
• Working knowledge of OSHA and general safety guidelines to follow instructions and train others effectively.
• Strong customer service skills.
• Strong communication skills, both verbal and written, with interpersonal and listening skills and the ability to speak effectively before groups of customers and employees.
• Ability to deal with problems involving variables in standardized situations and excellent people skills.
• Demonstrate strong computer proficiency, with strong working knowledge of Microsoft Outlook and Microsoft Office applications (Word and Excel), including typing skills and the ability to navigate multiple computer systems.
• Ability to quickly learn company-specific software.
• Strong negotiation skills to create a win/win/win solution for the Company and customers.
• Strong organizational and time management skills with the ability to multi-task in a fast fast-paced environment.
• Ability to be flexible with work schedule and carry out responsibilities on evenings and weekends during peak season and holidays as needed.
• Ability to work effectively individually and in a team setting.
• Strong math, reading, and English skills.
Education/Training/Certifications:
• Bachelor’s degree or equivalent on-the-job experience with specialized supervisory experience in a commercial laundry setting.
Experience/Background:
• Minimum of 5 years’ experience in management or supervisory experience in laundry and/or comparable commercial setting.