1 Call Center Tire Support CSR - 1099 Independent Contractor #MGY Job in Miramar, FL
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Inktel Contact Center Solutions is Hiring a Call Center Tire Support CSR - 1099 Independent Contractor #MGY Near Miramar, FL
Description
We're contracting WORK-FROM-HOME Independent contractors who can provide great customer service.
Compensation: Training $12.00/hr Production $14.00/hr.Get paid weekly!
Each CSR will be an independent contractor, working from home using their own computer equipment that meets the technical requirements outlined below. This is a virtual customer support opportunity.
Contractors must also be able to establish a designated work space, free from noise and distractions to handle incoming phone calls.
Contractors will be responsible for answering incoming calls from clients. At any given point you may be needed to support via chat. Training will be provided on client information and systems used. (Eligible for training pay!)
Responsibilities:
- Strong desire to be helpful and take ownership and resolve customer situations
- Identify root cause of inquiries by asking probing questions to determine the best solution
- Provided customer relationship management tool to research inquiries and document customer interactions
- Receive and respond to inbound customer inquiries via phone, email, and text while updating internal computer applications and systems
- Guide callers through troubleshooting
- Maintain required product knowledge to deliver best in class service
- Exhibit a positive attitude and bring enthusiasm to work each and every day
- Proven record of great attendance and demonstrating skills as a team player
Qualifications:
- Excellent interpersonal and verbal skills, clear diction, tone and knowledge/use of proper grammar
- Must be 18 years of age or older
- Ability to multitask by reading, typing, and navigating through applications while speaking with customers
- Seek 1 yrs of experience in customer service
- Must be able to communicate effectively with customers, management, and co-worker
TECHNOLOGY REQUIREMENTS:
Minimum PC Requirements
CPU Speed |
|
Hard Drive |
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Memory |
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Operating System |
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Minimum Monitor and Accessory Requirements
Monitor* |
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USB Headset with Microphone |
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Camera |
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*Dual monitors may be required on some client programs
Minimum Software Requirements
Google Chrome** |
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**Certain client programs may require specific versions of Microsoft Internet Explorer
Minimum Internet Connectivity Requirements
Standard Connection / Speed |
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Maximum Latency Threshold |
|
Job Summary
Full Time
Business Services
$34k-44k (estimate)
07/28/2023
04/23/2024
inktel.com
ORLANDO, FL
100 - 200
1997
$10M - $50M
Business Services
Related Companies
About Inktel Contact Center Solutions
Our Company Inktel is a leading business process outsourcer that specializes in creating personalized call center solutions which enable our clients to increase market share, improve operational efficiency, and decrease operational cost. Our Mission Our Mission is to be our clients most valued and trusted business partner. At the heart of our mission is Inktels Passion for People philosophy which creates an environment for the highest operational performance in our Industry. Our Solution The focus of each Inktel solution is to create value for our clients by fully maximizing each customer inte...raction. This focus has led to the creation of Inktels Customer First operating model which utilizes an optimal mix of agent, technology, performance, and analytics solutions to ensure value creation. Inktel Solution Suite comprises the following operational areas: Sales & Revenue Enhancement Revenue Protection Customer Support Sales Lead Management Field Sales Support Account Management Multi-Lingual Support Retention & Loyalty Seasonal & Peak Support Personalized Self Service Multi-Channel Email, Chat, & Mobile Social Engagement Strategy
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