OVERVIEW:

tnAchieves COMPLETE coaches make their dent in the universe by showing up every day for students. More tangibly, this service-driven position proactively works with students as they transition from high school to institutions of higher education. They ensure students complete critical college milestones like filing the Free Application for Federal Student Aid and working through the admissions process. They are part of a cohort of coaches and a larger team dedicated to closing equity gaps plaguing the education pipeline. This means thinking creatively and working intentionally to connect with students who are at risk to level the playing field to a college credential.

During the academic year, there will be travel to the college campus at least twice weekly to meet with students in person and at least one day onsite in the Knoxville office.



tnAchieves COMPLETE coaches commit to at least two years of service with the organization. In turn, tnAchieves offers a competitive hiring package, complete with generous paid time off, a hybrid work schedule, opportunities for growth and full benefits.

Helping a student reach their potential is powerful and tnAchieves does this at a scale unlike other non-profits. Equally important is the opportunity for continuous learning and professional development as part of a mission-driven team. tnAchieves invests in each team member to identify and foster skillsets that will serve individuals throughout their careers.

JOB RESPONSIBILITIES:

• Communicate with students and parents
• Attend FAFSA and TN Promise application days as needed
• Prepare student meeting packets
• Conduct student meetings at high schools and college campuses
• Maintain databases relevant to region including demographic and contact information updates
• Serve as public advocate for program and raise awareness with community at large
• Process confidential and non-routine information including, but not limited to, community service verification, student meeting attendance, processing student excuse forms and ineligibility arguments with post-secondary institutions
• Assist with mentor recruiting and trainings
• Assist with planning, application processing and administering tnAchieves Summer Programs
• Develop relationships with key post-secondary partners to gain knowledge of post-secondary processes and student resources
• Track communication with college students in database
• Report monthly COMPLETE interventions via COMPLETE dashboard
• Attend weekly meeting with Managing COMPLETE coach prepared with status update
• Attend monthly meeting with Director of COMPLETE prepared with monthly update

SPECIFICATIONS:

• Bachelor’s degree required
• Willingness to have a positive mindset and a can-do attitude
• Excellent interpersonal, organizational and communication skills (written and verbal)
• Working knowledge of Microsoft Outlook, Word, Excel and PowerPoint
• Ability to cultivate relationships
• Ability to problem solve
• Willingness to travel regionally when necessary

ACCOUNTABILITIES:

• Number of applicants/percentage from high school
• Number of applicants who FAFSA file
• Percentage of applicants who enter college (both community college and other)
• Percentage of students completing community service requirements
• Percentage of students persisting and graduating
• Number of coached students intervened with weekly
• Percentage of coached students connected with monthly