About Inhabit

Inhabit operates a unique collective of tech-forward companies serving the residential, commercial and vacation rental industries. Our brands’ strategic partnerships deliver transformative software solutions and services across our brands. We believe that property and vacation rental managers should have the opportunity to choose the platforms that best support their business goals and that they should be able to benefit from strategic partnerships across our ecosystem.

About LiveRez

LiveRez is redefining the solutions available to professional vacation rental property managers. Our partnership approach aligns our success with the success of our customers and allows property managers to take advantage of new technology and best practices with a minimal upfront investment and risk.
We empower professional vacation rental management companies to efficiently reach new customers, manage properties, reservations, accounting, housekeeping, maintenance, owners, and other mission-critical aspects of their businesses.
Through our partnership, property managers increase bookings, profitability, and guest satisfaction. Our commitment is to make the most of this partnership with each of our customers.

Job Description Summary

We are looking for a Client Success candidate in the Vacation Property Management Software division to drive successful adoption and expansion of LiveRez’s Software Solution within her/his accounts. The Partner Success role will collaboratively drive change management and adoption activities with key Business Decision Makers, help reduce risk, drive usage of existing integrations, and identify expansion opportunities in her/his accounts. The Partner Success is also a key part of our customer facing sales teams and will be called on frequently to leverage their deep knowledge of LIVEREZ to support sales growth.

Functions and Responsibilities

The Client Success role will enable our customers to realize business value from their investment and make our customers passionate advocates of LiveRez.

• Create value for customers by ensuring they clearly define business outcomes and then build a “success plan” with the appropriately identified objectives, stakeholders, milestones, risks and metrics needed to achieve them
• Be accountable to drive high usage of LiveRez and 3rd party integrations within customers by driving the creation and execution of a thorough and action-oriented adoption Plan
• Leverage deep functional expertise to increase the customer’s usage of existing integrations
• Proactively identify new expansion opportunities in each account to drive value both for the customer, our partners and LiveRez
• Build, maintain and leverage strong relationships with Business Decision Makers and IT Decision Makers within each customer to influence solution adoption, create strong support for new opportunities and to secure their willingness to advocate on LiveRez’s behalf
• Build/maintain rapid channel of communication to customer in case of online service-related issues and events
• Orchestrate and gain strong buy-in with multiple external (e.g. customer’s Partner) and internal LiveRez’s sales and services teams and be highly connected to LiveRez’s SMEs throughout the customer lifecycle
• Collaborate with key roles in other product groups to deliver full LiveRez value to customer

Minimum Qualifications

• 3 years of relationship management, preferably within a SaaS organization
• Excellent written and verbal communication skills. This individual must be capable of leading business reviews, and large group meetings with external partners, and internal teams
• Proven ability to map the customer’s business process to product capability
• Experience in driving adoption through effective change management
• Experience in Vacation Rental Property Management, Property Management and or SaaS environment is preferred
• Top-notch executive engagement skills with an ability to establish strong relationships with business decision makers
• Strong interpersonal skills that establish Trusted Advisor relationships with clients
• Strong organizational/time management skills and the ability to manage multiple projects simultaneously
• Effective at explaining how technology works and overseeing technical problem solving
• Impeccable attention to detail, follow-through, and resourcefulness
• Cultural awareness and appreciation for diversity

Education Requirements

• Bachelor’s degree or equivalent work experience

Type

• Full time, salary, exempt

Location

• Knoxville, TN (Hybrid)

Benefits Include

• Competitive Pay
• Health Insurance: Medical, Dental, Vision and Prescription Plans
• Health Savings Accounts
• Flexible Spending Account
• Dependent Flexible Spending Account
• Critical Illness
• Accident
• Retirement Savings Plan (401K) with discretionary company match
• Short and Long Term Disability
• Company Paid $25,000.00 life insurance
• Supplemental Life and AD&D Insurance
• Employee Assistance Program
• Paid Holidays
• Paid Vacation
• Paid Volunteer Time
• Inhabit Employee Discount Programs

Our Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodations to applicants.