Client Manager Client Manger’s are responsible for maintaining and expanding relationships with existing clients while meeting an assigned quota (Annual Recurring Revenue growth). Client Manager will play a proactive role, encompassing a deep knowledge of a client’s organization and being in-tune with its short-term initiatives and long-term business goals. This role works closely with members across the organization to ensure Ingenious Med’s commitment to outstanding products, customer service and company expansion. ESSENTIAL DUTIES AND RESPONSIBILITIES Meets assigned quota Establishes productive, professional relationships with key personnel in assigned territory Meets assigned targets for account penetration and renewals Works with various departments within the organization (tech support, implementations, account management) to ensure prospective and current clients’ needs are being met in a timely manner Participating in the implementation process in collaboration with the Implementation Project Manager. Scheduling and conducting a regular cadence of Account Reviews and status conference calls with clients Maintaining high customer satisfaction ratings and ensuring renewal of assigned client accounts Remaining current on healthcare industry trends and regulatory issues and providing clients with a consultative analysis of solution available within Ingenious Med Responsible for maintaining accurate data in CRM, Salesforce, and ensuring are opportunities are entered. Complies with the organization’s compliance program and policies including but not limited to timely completion of assigned compliance and other company training. TRAVEL REQUIREMENTS 25% KEY COMPETENCIES Polished presentation skills for both remote (web based) and onsite customer meetings Consultative selling, and ability to problem solve on the fly Superior customer service skills. Friendly, cheerful, “can-do” demeanor. Excellent time and task management skills. Excellent written and oral communication skills. Excellent interpersonal skills. Ability to explain complex technical concepts in layman’s terms. Adaptable to shifting priorities and work effectively in a fast-paced environment. QUALIFICATIONS Bachelor’s Degree in Business Administration, a related field, or equivalent professional experience Familiarity with SaaS model solutions Understanding of working within a Complex Sales Cycle Quick learner of CRM tools(Salesforce) or existing understanding