16 Inbound Call Center Representative Jobs in Indianapolis, IN
InfoSmart Technologies Inc is Hiring an Inbound Call Center Representative Near Indianapolis, IN
Answer in-coming 800 helpline calls, transfer calls to volunteers when available, data entry of client contacts, and other clerical functions such as mailings and inventory.
DUTIES
*Answer all 800 calls in a timely manner. Record on Client Contact forms.
*Forward 800 calls to available volunteer counselors or provide counseling assistance when volunteers are not available. Take calls from counselors regarding availability and/or supplies.
*Complete data entry each day including Client Contacts
*Do labels and mailing for information packets, assemble packets of information, and make copies of SHIP information as needed.
*Inform the Office Manager when supplies of materials are low
*Put away all deliveries in an orderly manner. Keep work area in order and recycle unwanted paper and boxes. Make sure work area is neat and orderly
*Take voice mail messages for all packet requests twice a day (morning and afternoon at minimum).
*Forward call back messages to Volunteer Supervisors at the end of the day.
*Put together new counselor training materials and other training materials requested by Trainers.
*Put together presentation materials and supplies as requested by Volunteer Supervisors, Counselors, or SHIP Local Sites.
*Other duties as assigned by Office Manager including, but not limited to, special mailings/emails, 800 message recordings, updating lists, etc.
DIFFICULTY OF WORK
Incumbent performs standardized tasks and must successfully complete trainings and effectively communicate on the telephone keeping consistent with agency policies and laws affecting the agency.
RESPONSIBILITY
Incumbent must provide accurate and correct information to callers and complete tasks in a timely manner. Incumbent is responsible for accuracy giving Medicare information over the telephone and maintaining accurate records, files, forms, reports and technical information. Errors in work or faulty judgment can undermine trust and the reputation of the program.
PERSONAL WORK RELATIONSHIPS
Personal work relationships are with immediate office staff, Office Supervisor, the public, department and agency representatives at local and state levels. Contacts are for the purpose of relaying and giving information and making referrals.
Job Summary
Full Time
$36k-45k (estimate)
04/27/2024
05/16/2024
infosmarttech.com
BELLE MEAD, NJ
50 - 100
1998
Private
$5M - $10M
IT Outsourcing & Consulting
Related Companies
About InfoSmart Technologies Inc
InfoSmart provides enterprise resource planning, data warehousing and e-Business solutions.
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Quotes from people on Inbound Call Center Representative job description and responsibilities
Your duties can include obtaining customer information over the phone, explaining policies and products to customers, and determining a customer’s eligibility for certain programs or resolutions.
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You'll be answering incoming calls from customers with inquiries on product orders.
04/03/2022: Petersburg, VA
They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.
03/22/2022: Tucson, AZ
Proficiently and professionally responded to customer and sales representatives questions pertaining to orders, product availability, backorders, price, products and services, procedures and policy.
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You troubleshoot both product or service issues with the customer to attempt to find a resolution.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Inbound Call Center Representative jobs
A successful Inbound Call Center Representative must have an empathy for their customers' needs.
03/31/2022: Burlington, VT
Inbound Call Center Representative should use pre-determined call center metrics to gauge customer success.
03/14/2022: Tulsa, OK
Must have an excellent attitude towards their work.
05/30/2022: Durham, NC
The most skilled Inbound Call Center Representative have more than a way with words and access to relevant customer data.
03/14/2022: Omaha, NE
As Inbound Call Center Representative you must have 1-2 years of call center experience or customer service experience.
05/03/2022: Charlotte, NC
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