WORK ENVIRONMENT : Open cubicles, professional office, business casual dress code

CANDIDATE RESPONSIBLITIES :

Conduct Central Abuse Hotline Record Search for owner / operators in FSFN System of child care programs at renewal to license.

Demonstrate proficiency in using Child Care Regulation computer application (CARES) and other programs and databases (e.

g., MFMP, Outlook, MS Office) in order to complete assigned tasks.

Greet child care clients, providers and the public by phone, email and in person. Direct them appropriately, handle routine requests and provide general information.

Date stamp incoming mail and other documents. Distribute to appropriate staff. Process outgoing mail daily.

Complete electronic check logs and send licensing fees to Fiscal daily; follow Regional policy.

Send electronic Inquiry Packets to clients and maintain log.

Check voice mail throughout the day and take messages. Distribute to appropriate staff.

Check email throughout the day and respond appropriately. Forward as needed.

Prepare travel vouchers timely for Child Care Regulation staff.

Inventory office supplies monthly. Request or prepare requisitions in MFMP for approvals

Prepare and mail renewal packets for child care facilities and family day care homes 90 days prior to the expiration date.

Assist Child Care Regulation staff in setting up new files, maintain and organize licensing files on ongoing basis.

Assist in administrative actions, organize legal files and maintain documents for court actions.

Assist with public events, mail outs, trainings and provider meetings.

Follow all DCF policies and Child Care Regulation Program policies, particularly in data security, confidentiality of protected information, and access to background screening documents.

EDUCATION / SKILLS

Must have a High School Diploma or equivalent

Proficient using a computer

Skill

Required / Desired

Amount

of Experience

Ability to speak and understand English

Required

High School Diploma or equivalent

Required

Proficient using Microsoft Office

Required

Professional customer facing customer service experience

Required

Years

Experience creating and using electronic files and document management

Required

Years

Experience distributing phone messages and incoming mail

Required

Months

Experience with office supply inventory and ordering

Required

Months

Experience processing travel vouchers

Highly desired

Experience using MFMP (MyFloridaMarket Place)

Highly desired

Last updated : 2024-05-14