21 Help Desk Support Jobs in Madison, WI
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Information Resource Group is Hiring a Help Desk Support Near Madison, WI
Job Details
Role: Help Desk Support
Location: Madison, WI
Participates and assists in managing a team of contract support personnel who troubleshoot Microsoft M365, Teams and IT issues.
- Identifies areas of improvement on policies and procedures regarding how problems are identified, received, documented, distributed, and corrected.
- Ensures maximum issue resolutions in minimum time. Evaluates new information systems products or services and suggests changes to existing products or services to better aid the end user.
- Requires at least 3 years of experience in the field.
- Familiar with a variety of the field's concepts, practices, and procedures.
- Relies on extensive experience and judgment to plan and accomplish goals.
- Independently, performs a variety of tasks. A wide degree of creativity and latitude is expected.
Top Skills & Years of Experience: (minimum 2-3 years)
- Windows 11
- Microsoft O365
- InTune
- Apple and Android mobile phone support
Nice to Have:
- Cherwell
- Scripting and automation
- Microsoft Teams/inTune.
Additional details: Candidates must be able to lift computers and other related equipment up to 40 lbs.
Job Summary
Full Time
IT Outsourcing & Consulting
$51k-64k (estimate)
04/25/2024
05/02/2024
irginc.net
JEFFERSON CITY, MO
<25
1998
SHYAM S GOEL
<$5M
IT Outsourcing & Consulting
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About Information Resource Group
Information Resource Group, Inc. is a results-based IT consulting company with technical know-how and cross-industry expertise. Our clients value our honesty and integrity, partnership approach, technical abilities, and competitive pricing. IRG supports clients with a full range of information service professionals, from a single programmer to a full development team. We can address specific needs from occasional staff overloads to total project staffing. Our core strength lies in our ability to understand client challenges of every dimension and work closely with our clients to conceive, deve...lop, and deliver the best solutions to those problems. We combine comprehensive professional services with proven IT skills and software products to deliver and integrate the best solutions. Our successes include: MBE Certification in the State of Missouri and in the State of Wisconsin for two years, "HUB" status with the State of North Carolina for two years, and the opening of a state of the art call center in Missouri. We're ready to put the best solutions in place for you. Contact us at Jobs@irginc.net or call us at 573-632-6474 ext 100.
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The job skills required for Help Desk Support include Help Desk Support, Android, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Support. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Support positions, which can be used as a reference in future career path planning. As a Help Desk Support, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Support. You can explore the career advancement for a Help Desk Support below and select your interested title to get hiring information.
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