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Job ID | 2023-5560 | # of Openings | 0 | Category | Technical Services & Operations |
Position Description:
Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. May route calls to product line specialists, application, or system support specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems.
Essential Job Functions:
Shift Hours: Flexibility is necessary as shifts may vary. Training is up to eight weeks on the Day shift. The following shifts are currently available, subject to change as vacancies are filled:
Clearance Required: TS/SCI prior to consideration
Baseline Certification: Security or other technical certification to meet 8570 IAT II compliance required
Education/Experience: High School Diploma 2 years of relevant experience, Associate's Degree or higher 0 years of relevant experience
Hourly rate: $25-30.
Founded in 1987, IMG is a leading small business that exemplifies competence, integrity and follow-through. We consistently provide customer focused professional services, which ensures our company is recognized for continually exceeding expectations. We believe that at the core of our success stand our people. Our people have provided professional services in the Information Technology field for our customers with a commitment to customer satisfaction for nearly 35 years.
Full Time
IT Outsourcing & Consulting
$57k-71k (estimate)
12/11/2023
05/02/2024
imgva.com
FAIRFAX, VA
100 - 200
1987
KEYES KEVIN THOMAS
$5M - $10M
IT Outsourcing & Consulting
Information Management Group, Inc. (IMG) was founded in 1987. We are a growing, debt-free small business specializing in the analysis, design, and application of information technology (IT) and communications solutions for government and commercial organizations worldwide. Over the course of our 30-year history, we have provided automation services throughout the United States and overseas; we provide cleared, experienced, and certified professionals for on-site IT and information assurance (IA) services to our customers. IMG is committed to helping our clients use technology to be more effici...ent, effective, and productive. Our people bring integrity, industry and customer knowledge, and technical excellence to every project. Developing solutions that integrate our experience and expertise with industry best practices ensures the highest level of quality is achieved. From maintaining service levels on a long-standing contract to meeting no-notice surge requirements, success comes from meeting your goals today and into the future. IT Services include: Network Management, Network Infrastructure, Help Desk, System Engineering/Administration, Visual Information, Database Administration IA Services include: Database & Website Security, Computer Network Defense (CND), Network Security, CompuSec, Vulnerability Assessments, Identity Management (including PKI)
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