As a B2B Account Development Executive, you will manage a book of business by providing a range of operational, administrative and call based client support and relationship management with the goal of renewing client memberships and growing accounts through effective cross selling.

Major Responsibilities –

• Create and execute sales and service activity plans. Manage member life-cycle tasks, include scheduling and eventually leading calls.
• Own all account management conversations with secondary stakeholders.
• Ensure members leverage their membership by delivering high quality service renewals and future sales
• Manage and respond to inbound requests from members.
• Assist in the preparation of member interactions by collecting and consolidating background information on individuals and organizations as well as their relationship with Info-Tech
• Complete scheduled and ad doc data queries of our CRM
• Ensure the CRM contains accurate account details and contact information.
• Actively seek to increase product knowledge

Education and experience –

• University degree is preferred
• 3 years of Account Management experience, with a proven track record of success.
• Experience working as part of a team.

Skills –

• Critical Thinking: Ability to assimilate complex information and communicate this in a simple way. Internal and external communication. Understand value proposition and communicate to member in a clear, concise manner. Understand client needs/requests and be able to say it back to them/find analyst to support them.
• Planning/Organization: Set daily schedules, plan territory, setting plans for account growth
• Time management: Managing the member lifecycle; scheduling calls; able to prioritize tasks appropriately
• Goal setting: Sets own goals around conversations that demonstrates a commitment to professional development; takes ownership of own performance; manage goal attainment; able to set reasonable goals; monitor progress and communicate/ask for help when off pace for goal attainment
• Active listening; Ale to identify client needs, asks great questions and listens

Preferred Qualifications:

• Business acumen: Uses knowledge of the business environment and IT to engage customers.
• Self-awareness: Self-motivated with an awareness and understanding of one's strengths and areas of development.
• Experience in an advisory, information and business services organization.

Info-Tech Research Group of companies is an equal opportunity employer committed to diversity and inclusion and does not discriminate on the basis of any legally protected status or characteristic including Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran and are pleased to consider all qualified applicants. To that end, upon request, ITRG will ensure, to the extent possible, that accommodation be made available to applicants throughout the recruitment and hiring process.