ACADEMIC SUPPORT (KO-ACSP-IUKOA)

The Office of Student Success and Advising (OSSA) is a centralized department serving all undergraduate students in more than 50 academic programs at IU Kokomo. The department houses a large team of academic advisors, advising support personnel, and academic success coaches. In addition to ongoing student support, OSSA facilitates student onboarding, including multiple orientation events. Advising assistants provide administrative support to the OSSA team, including but not limited to answering phone calls, setting appointments, and preparing correspondence. Advising assistants also provide essential support to the Testing Center.

Department-Specific Responsibilities

• Assists with monitoring student attendance and progress.
• Provides direction, support, and information to students and other visitors to the department.
• Accurately reviews and maintains electronic records and databases.
• Provides reception to the main Advising Office and the Testing Center as needed.
• Provides proctoring support for the Testing Center as needed.
• Assists with scheduling and confirming testing appointments.
• Monitors and responds to central email for Advising and the Testing Center.

General Responsibilities

• Provides administrative support to a department or group of professionals, exercising confidentiality, tact and diplomacy.
• Utilizes business software applications to prepare correspondence, reports, etc.
• Receives, screens, and directs incoming calls, visitors, mail, and email.
• Schedules and confirms appointments and meetings for OSSA.

EDUCATION

Required

• High school diploma or equivalent (such as HSED or GED)

SKILLS

Required

• Excellent organizational skills
• Strong verbal communication and listening skills
• Effective interpersonal skills
• Maintains a high degree of professionalism
• Demonstrated ability to maintain confidential information

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Kokomo, Indiana

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Multiple plan options for medical insurance
• Dental insurance
• Health Savings Account with generous IU contribution
• Life insurance, LTD, and AD&D options
• Base retirement plan contribution from IU, subject to vesting
• Additional supplemental retirement plan options
• Tuition benefit for IU classes
• 10 paid holidays per year
• Generous Paid Time Off
• Paid Parental Leave
• Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure.

Career Level: Foundational

FLSA: Nonexempt

Job Function: General Administration

Job Family: Administrative Support

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This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University’s Notice of Non-Discrimination here which includes contact information.

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Telephone: 812-856-1234