Locations: Phoenix, AZ

Type:Urban

Salary Range:$32,000 to $35,000 / Per Year

Open Period:1/1/2024 until filled

Summary:The Community Health Worker is responsible for providing excellent customer services while performing patient check-in and care coordination duties for the NAC Mobile Health Services. The Community Health Worker (CHW) serves the community as a bridge between the members (patients) and the health care and social systems (providers, community resources) through outreach and education. Is primarily responsible for providing supportive care and assistance to a diverse member population identifying barriers to self-care and healing, decision-making, and navigating the social and healthcare systems. The CHW conducts personalized support to help members achieve good health practices, conducts community outreach, collaborates closely with an interdisciplinary team, and consistently demonstrates a high standard of ethical behavior, professionalism, compassion, and confidentiality.

More info about area:

Duties:Responsible for establishing trusting relationships with patients and their families while providing general support and encouragement. Provide culturally appropriate services to members and their families Check patient/clients in for appointments by reviewing and updating patient/client demographic information Performs insurance/eligibility checks on members by telephone or electronically as appropriate Obtains referral documentation (e.g consult notes, imaging/lab reports, procedures reports, etc.) for provider review and sign off Actively outreach and link members to behavioral health, primary care, and community services, especially those who are historically hard to engage or not linked to health and social services. Facilitates and monitors scheduling and arranging of health and other wraparound service appointments for clients. Completes daily documentation into electronic health record to show coordination of care and updates on client health/wellness. Coordinates authorizations for referrals for NAC patients to outside specialists and/or services Support the patient/clients' individualized recovery action plans, crisis plans, and self-management plans. Provide one-on-one non-clinical interventions, serving as a member's advocate for needed health services and community resources. Adhere to regulatory requisites for quality assurance and documentation of interventions to warrant adequacy, completeness, and compliance with NAC's standards and all applicable legal, and ethical requirements. Reports monthly to a multi-disciplinary team the accomplishments and client outcomes from the previous month. Prepare quarterly reports from databases. Supports and actively engages in practices of inclusion through Cultural and Linguistically Appropriate Services (CLAS) Standards. Drives mobile unit to service locations. Other duties as assigned.

Qualifications:EDUCATIONAL REQUIREMENT: High School Diploma AND a minimum of five (5) years of proven work experience as a Community Health Worker or equivalent healthcare-related work experience, or. Associate degree AND a minimum of two (2) years of proven work experience as a Community Health Worker or equivalent healthcare-related work experience, or; Bachelor's degree - in social or healthcare-related degree with a strong understanding of the Community Health Worker model, or equivalent healthcare work experience required. A proven track record of persisting through change, demonstrating a forward-thinking perspective.

Work Type:Permanent, Full

Announcement #:181