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Job Description: The Customer Service Representative interacts with customers to provide and process information in response to inquiries, concerns and requests about products and services. This position also requires the answering and transferring of calls, receiving visitors, and providing visitors with general information.
Competencies and Qualifications:
· Must possess excellent interpersonal and communication skills.
· Ability to communicate on the phone and in person.
· Must have basic computer skills and knowledge of Microsoft Office Suite.
· Must be friendly, courteous, & professional at all times.
· Must be detail-oriented
· Must be highly organized and flexible
· Must be able to take initiative.
· Ability to solve problems and think clearly in a fast-paced environment with the ability to keep calm under pressure
· Must work well in a team environment.
· Must be adept at multi-tasking
· Knowledge of customer service principles and practices.
· Must possess basic numeric, oral and written language skills.
· Basic product knowledge of polyurethane and polyethylene foam, corrugated, and wood products is desirable.
Responsibilities of Customer Service Representative:
· Interact directly with customers either by phone, email, fax, or face-to-face.
· Responds to customer inquiries and complaints within two hours.
· Process customer orders.
· Confirm pricing and delivery information with customers when processing orders.
· Obtains shipping rate quotes, schedule shipments, and process bill of lading, labels, and any required export documents.
· Set up new customer accounts, customer folders, and spreadsheets.
· Maintain and manage customer account information, folders, and spreadsheets.
· Organize and prioritize workflow to meet customer timeframes and requests.
· Route unresolved issues and/or complaints to the appropriate Manager.
· Keep detailed records of customer correspondence.
· Maintain customer financial accounts.
· Communicate and coordinate customer requests with internal departments.
· Must be able to communicate effectively with Index employees, customers and vendors.
· Provide feedback to the Lead Customer Service Representative on the efficiency of the customer service process
· Attend daily production meetings to communicate customer priorities and requests.
· Place material orders with the Purchasing.
· Communicates order and product information on the phone and in person.
Responsibilities of Telephone Operator/Receptionist:
· Operate switchboard to receive and transfer calls.
· Politely greet all office guests.
· Maintain visitor log and front office area.
· Sort and distribute incoming mail.
Education/Licensing and/or Certifications:
· High School diploma, general education diploma or equivalent is required.
Salary and Rank:
· Salaried or hourly position-negotiable based on qualifications and commensurate with experience.
· Type of Employment: Full time
· Reports to Administration and Finance Manager
Work Remotely
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
Schedule:
Education:
Experience:
Work Location: In person
Full Time
Durable Manufacturing
$39k-50k (estimate)
04/04/2024
04/30/2024
indexpackaging.com
MILTON, NH
100 - 200
Private
BRUCE LANDER
$10M - $50M
Durable Manufacturing
The job skills required for Customer Service Representative include Customer Service, Microsoft Office, Life Insurance, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.