Looking for a new career? Are you a people person? Can you handle a fast-paced environment? Are you tech savvy? Do you enjoy helping others? If so, keep reading, as we may have an opportunity for you on our team.

We are a fast-growing IT Managed Service Company that provides support for customers across the country. Our company recognizes that our employees are our most valuable asset. We are looking for energetic, friendly people with great customer service skills to start in entry level positions. All new employees will be trained through our onboarding training program.

If this sounds like an opportunity you’d like to explore, please apply. We’d love to talk to you about your goals. Come grow with us!

Responsibilities

• Work performed on site in Pittsfield MA or travel to clients in Berkshire County
• Serve as the first point of contact for all our customers via calls or in person
• Dispatch calls/tickets to appropriate area or team
• Recognize and escalate issues timely and with exact information
• Record information timely and accurately in tickets or logs
• Communicate pertinent information to your peers which may include events, reminders, and general information
• Strive to resolve the request on first contact

Qualifications

• Minimum Education – High School Diploma
• General IT/Computer knowledge preferred, but not required
• Basic problem-solving skills and detailed oriented
• Willingness to continue to learn
• Customer-centric team player, quality focus
• Abide by company and customers confidentiality/security protocols

Job Details

• Day and evening shifts
• Full Time
• Every other weekend rotation
• Every other holiday rotation

We offer

• Health Benefits
• 401(k) with Employer Match
• Profit Sharing/Bonuses
• Shift Differential
• Paid time off
• Flexible Spending Account (FSA)
• Employee Assistance Program
• Salary commensurate with experience.

Job Type: Full-time

Pay: From $18.00 per hour

Experience:

• Customer service: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Ability to Commute:

• Pittsfield, MA 01201 (Required)

Work Location: In person