PROJECT DETAILS*

The Mississippi Department of Education has a current goal for every community to effectively use a World-Class Data System to improve student outcomes.

This will include web-based application development, and the creation of dashboards and reports that will improve access, accuracy, and ease of use for all stakeholders.

• JOB DESCRIPTION*
• The selected candidate’s role will focus on providing all levels of support to our customer base, both remotely and onsite.
• The candidate will be the initial point of contact with end users requesting IT Support.
• Ideal candidate has experience in Desktop Laptop repair and troubleshooting, software installation, hardware implementation and active directory administration.
• Candidate must also have experience providing remote assistance using various platforms and must be experienced with providing support for O365 Applications.
• Must be good at organizing, prioritizing, and planning.
• Candidate must be able to update and maintain Help Desk records in accordance with established support procedures.
• The candidate must also have excellent communication skills.
• REQUIRED DEGREE *
• Bachelor’s Degree in Computer Science, Information Systems, or related field.
• REQUIRED SKILLS / EXPERIENCE*
• YEARS*

Experience working in a help desk environment

Experienced with providing support for O365 Applications

Experience providing remote assistance using various platforms

Experience in desktop laptop repair, troubleshooting, and software installation

Hardware Implementation and Deployment

Active Directory Management

Job Types : Full-time, Part-time

Pay : $30.00 - $35.00 per hour

Experience :

• Help desk : 1 year (Preferred)
• Windows : 1 year (Preferred)

Ability to Commute :

Jackson, MS (Required)

Ability to Relocate :

Jackson, MS : Relocate before starting work (Required)

Work Location : In person d792505% %%techhelp%%

Last updated : 2024-05-07