Inclusively is partnering with a pharmaceutical and biotechnology corporation to hire a Connect Health and Science Representative (Inside Sales) - Tampa, FL or Lake Forest (onsite).

ABOUT INCLUSIVELY:

Inclusively is a digital tech platform that connects candidates with disabilities, who may benefit from workplace accommodations, to inclusive employers. This includes all disabilities under the ADA, including mental health conditions (e.g. anxiety, depression, PTSD), chronic illnesses (e.g. diabetes, Long COVID), and neurodivergence (e.g. autism, ADHD). Applicants with one or more of these conditions are encouraged to apply; Inclusively does not require applicants to disclose their specific disability.

ROLE RESPONSIBILITIES

• Engage with customers virtually, primarily from a dedicated Connect Center, to compliantly grow the business and drive product demand by proactively providing solutions to achieve business objectives and needs.
• Generate product demand by educating customers and promoting the product.
• Effectively build rapport with customers in fully virtual environment; develops a methodical approach toward calls (e.g., clear next steps and appropriate documentation, managing to KPIs)​; adapts approach based upon opportunities and insights; uses Total Hospital or Total Office call as required for assigned BU.
• Understands and uses approved promotional materials to support marketing message.
• Uses approved resources to support customers, accounts, HCPs and patient’s needs (demonstration units, samples, vouchers, co-pay resources) and works effectively across multiple virtual engagement platforms based on customer preferences/compliance guidelines​.
• Integrates guidance and insights from management/other support roles/technical solutions (e.g., content recommendation engines) into pre-call planning​; proactive planning and optimization of call environment (Center location and work-from-home); able to effectively plan day-to-day work based on personal and customer schedules​; collaborate effectively with other Customer-Facing (CF) colleagues and Connect team members.
• Builds and demonstrates a mastery and utilization of all virtual tools and resources; effectively use calendaring tools, leadership goals, and personal insights to address customer priorities on outbound calls effectively.
• Appropriately support customers or accounts on relevant contract value opportunities and virtual in-services on ready-to-use delivery systems.
• Appropriately support HCP and patient access to products by providing relevant information on Reimbursement, Patient Assistant Program (PAP), hub programs (excluding individual cases), Formulary and Co-Pay Resources.
• Discuss negotiated contract terms and contract options (where appropriate and with approved language); answer on-label questions; advocate for on-demand portal (Galaxy) with access to appropriate targeted content.
• Learns to apply triaging protocols to create connections with appropriate SMEs using digital apps to send compliant messages for rapid responses; uses warm transfers for real-time hand-offs to cross-functional experts with some limitations.
• Complete cross-training on select to-be-identified assets outside of home BU for ‘surge capacity’ coverage.
• Stays current with all required training, including Compliance, and routinely enhance skills through self-study, development programs, conferences and / or training classes at local and / or remote locations.​

BASIC QUALIFICATIONS

• Bachelor’s degree with 0-3 years of relevant experience; OR an Associate's degree with four years of relevant experience; OR Six years of relevant experience with a high school diploma or equivalent
• Goal-oriented individual with a strong desire to be in promotional role; have core skills of customer service orientation, initiative, planning and follow up, work management, and judgment/problem solving.
• Able to be on telephone or other virtual platforms for a full working day and speak clearly and effectively to all assigned customers.
• Demonstrated digital acumen.
• Must live within a commutable distance to assigned Connect Center location.
• Strong organizational and analytical skills are required and ability to analyze and draw relevant conclusions using available data and information.
• Demonstrates change agility; accountability; takes/seeks feedback; the ability to be connected to others; remote collaboration with cross-functional internal teams.
• Market place and business acumen, stakeholder management; and understanding the business priorities.
• The ability to develop strong professional relationships / networks in a dynamic and challenging environment.
• Exceptional time management skills; intrinsically productive and scheduled, even in the absence of direct management oversight.

PREFERRED QUALIFICATIONS

• Pharma sales experience a plus
• Preference for multi-lingual capabilities (Spanish, Chinese, French, Farsi, etc.).
• Working knowledge of sales operations including data/reports, call planning, and sales tactics preferred.
• Preference for individuals who are mobile for potential future career opportunities**

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS

• Some domestic travel may be required

OTHER JOB DETAILS

• Additional Location Information: This is an on-site role. Candidate must be located in Tampa office or Lake Forest.
• (Multiple Shifts – varying between 7am – 7pm (Central or Eastern Standard Time)
• HSR Certification requirement (1st 6 to 9 months of employment)
• **Advancement to other sales roles within requires a Bachelor’s degree. Provides the opportunity for educational assistance should you desire to pursue further education.

Relocation assistance may be available based on business needs and/or eligibility.

Job Type: Full-time

Shift:

• 12 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• In-person

Work Location: In person