My Egg Bank is seeking to fill a part-time position of Administrative Assistant. This position involves excellent customer service qualities, keen IT skills and a passion for taking on individual projects. The right candidate will be a self-starter with exceptional attention to detail. This role will interact frequently with patients, medical professionals, and supervisors, and must have effective communication skills. 

This position Monday through Friday 10 a.m. - 4 p.m. 

Responsibilities include: 

• Respond to patient questions via phone, live chat and email
• Educates patients, clinical and scientific staff about MyEggBank programs
• Interacts with genetic counselors, genetic companies and patients regarding genetic reports of donors and intended parents
• Manage requests and coordination for additional genetic testing
• Process patient orders, email patients about next steps, quote correct pricing, document accordingly
• Update payment status in system and Microsoft Access
• Process refunds, process checks and wire transfer payments and send patient receipts
• Reporting responsibilities will include weekly and bi-monthly invoice reports
• Support the Network Manager as needed

Education and Experience:

• High school diploma is required, 2-year degree preferred
• Previous experience in customer service and / or Administrative role is highly preferred
• Prior experience using Microsoft Excel, Access, Outlook, Word, Google Drive and familiarity with EMR systems
• Prior healthcare experience is preferred