Overview:

Imperial Cleaning is one of the largest independently owned cleaning companies in the nation, providing professional cleaning services to Retail, Offices, Medical Facilities, Schools, Commercial Buildings, Financial Institutions, Municipalities, and more for over 25 years. Now over 1,000 employees strong, and with consistent double-digit sales growth year over year, Imperial Cleaning is well-positioned to continue its growth.

Should you come to work at Imperial, you will find that we encourage input and creativity from employees at every level within our organization to improve and move our business forward. We welcome new employees to our growing family and team. When you join Imperial Cleaning you become part of a great family culture. At Imperial, we know that our people are our greatest asset, and we take great care to find highly qualified candidates that share our commitment to growth and excellence.

Imperial Cleaning is an equal opportunity employer. We offer competitive compensation packages and a variety of benefits that provide our staff with a safe, respectful, and professional working environment. Our headquarters is located at 151 Dixon Avenue, Amityville, NY, and is an upscale and professional building.

Job Description:

• Primary point-of-contact that supports selected clients from beginning to end.
• Work closely with Field Managers daily on requests and/or issues that may arise
• Provide operations support to all departments within the organization
• Schedule project crews for services, training, and deliveries
• Creating and closing work orders for Regional spreadsheets and Project Crew schedule.
• Resolve customers' service or billing complaints
• Provides daily customer calls and follow-ups on any complaints
• Maintain record of Customer interactions, transactions, complaints, inquiries, comments, and actions taken
• Process supply orders, enter and close supply orders into the system, and manage the distribution of supplies to assigned clients.
• Update corresponding client systems to ensure tracking and billing of all services performed.
• Refer unresolved customer grievances to designated departments for further investigation.
• Identify and recommend improvements in processes or service methods and procedures to streamline processes.
• Collect, update, and provide required reports to corresponding Clients
• Must be bilingual in English and Spanish with the ability to read, write and speak

This is a remote position with initial training required in person in our Amityville, NY office.

KEY REQUIREMENTS:

• 2 year degree required, 4 year degree a plus
• Bi-lingual (English-Spanish), is a must.
• Detail-oriented and strong communication skills (email, phone).
• Results-oriented: the ability to resolve challenges and emergencies at a moment's notice.
• Multi task-oriented: The ability to handle multiple projects at a time.
• Customer-focused with a can-do approach to problem-solving.
• Basic knowledge of computer applications and software applications

Customer Service Representative (Imperial Cleaning Title: "Customer Solutions Specialist)