Goal

• Provide technical expertise to both internal and external customers and colleagues, processing standard product requests, providing value-add solutions to customers, and adhering to our client's guidelines and processes, with the ultimate goal of a highly satisfied customer.

Key Responsibilities

• Demonstrate professionalism in all communications with internal and external colleagues, customers, and vendors.
• Build and maintain relationships with internal and external colleagues, customers, and vendors, contributing to the effectiveness of our team through collaboration and constructive feedback.
• Act as the primary contact point for our client's customers.
• Identify customer needs, requirements, and constraints to provide technical support and guidance.
• Evaluate proposed solutions to ensure that they are feasible, and will meet or exceed the customer needs while maintaining our client's quality standard; employ collaboration with colleagues as needed.
• Prepare accurate and timely quotations for customer solutions, incorporating correct pricing and lead times.
• Enter and process orders in the ERP system and communicate order confirmations to the customer.
• Identify and coordinate actions that need to be taken to support customer orders.
• Follow up on quotations created; if an order is not placed, understand why and inform the BDM.
• Set up and maintain accurate data in the ERP system (customers, sales / quotation products, sales text, quote information, etc.).
• Stay informed on products, internal processes, R&D activities, and customer processes to accurately answer customer specific questions.
• Participate in trade shows and effectively communicate the advantages of our client's products, provide technical advice, and further establish / expand customer and distributor relationships.
• Maintain a safe, clean, and orderly work area.

Qualifications

• A 4-year college degree in engineering, manufacturing, or a related field.
• 0-2 years of relevant work experience in technical support or a related field.
• Strong attention to detail and organizational skills.
• Experience with Solidworks, Autopol, AutoCAD, ERP / CRM systems, and Microsoft Office preferred.
• Ability to speak, read, and write English fluently.
• Demonstrates ownership and ability to work in a team.
• Energetic, self-motivated, and able to handle multiple tasks / priorities in a fast-paced environment.