KEY RESPONSIBILITIES

Responsibilities include, but are not limited to:

• Works cooperatively and constructively with our Customer Service Team, Regional and Territory Sales Managers, and Independent Sales Reps to meet annual sales goals and ensure customer satisfaction.

• Develops and maintains strong technical and applications expertise with all products.

• Develops and maintains expertise with order entry system.

• Prepares quotations and responds to technical inquiries in a timely manner in response to customer requests. Supports our independent reps in these efforts also.

• Able to read and comprehend engineering specifications and drawings and suggest the appropriate products to quote and submit, including pointing out exceptions to the specification.

• Supports preparing submittal packages and special wiring & installation diagrams for customers as required.

• Provides technical support and assistance to our Customer Service group, especially on large or complex orders.

• Provides direct support for high-profile projects and technical service issues as required. 

• Attends trade shows in a supporting role, along with a senior associate. 

• Assists service department with technical troubleshooting and product returns as required.

• Provides feedback and assistance to the Product Management Team with respect to the development of sales.

and technical documentation. 

• Provides direction, guidance, and coaching to EITs, Engineer 1’s, and Customer Service personnel.

• Able to work cooperatively with the Engineering and Product Management Department to create SDOs (special deviation orders) to meet special customer requests when approved by management. 

• Participates in training seminars for customers and offsite engineering training sessions (lunch and learns). Works cooperatively and constructively with the Customer Service Team, Regional and Territory Sales Managers, and Independent Sales Reps to meet annual sales goals and ensure customer satisfaction. 

• Perform any other duties or responsibilities as requested by the Supervisor or Manager.