Banquet Server On-Call, Legacy Hotel

Bollettieri Blvd, Florida 34210, USA Req #358 Tuesday, April 2, 2024

About IMG Academy

Named by Sports Business Journal as one of the Best Places to Work in Sports in 2024, IMG Academy is the world's leading sports education brand, providing a holistic education model that empowers student-athletes to win their future, preparing them for college and for life.

IMG Academy provides growth opportunities for all student-athletes through an innovative suite of on-campus and online experiences :

• Boarding school and camps , via a state-of-the-art campus in Bradenton, Fla.
• Online coaching via the IMG Academy brand, with a focus on personal development through the lens of sport and performance
• Online college recruiting , via the NCSA brand,providing content, tools, coaching and access to a network of 40,000 college coaches

The Banquet Server, On-Call will be responsible for setting up table linens, place setting and center pieces before a banquet function.

Serve all food and beverages and clear away all dishes and table linens in a professional manner during and after service.

Create a positively memorable experience to patrons through exceptional quality and service.

Position Responsibilities

• Greets all guests and associates in a friendly manner.
• Displays exceptional customer service skills and understands rules of etiquette / flow of service for serving tables.
• Sets up all banquet table linens, china, silverware, glassware, bussing and beverage stations and perishable items for banquet service ( bread, butter and cream)
• Serves all food and beverages to guests.
• Clears away dishes and items used in the service of the event, including linens.
• Ensure proper storage of all items from equipment to perishable foods.
• Maintains a clean and organized work area.
• Prepares for future events by folding napkins, filling condiments and other side work duties as required.
• Completes all side work duties and ensures that banquet rooms and service areas are clean and organized, ensuring that the following shift is set up for success.
• Relieves other employees during the shift for breaks.
• Answer guest inquiries pertaining to hotel services, registration of guests and local area information
• Maintain confidentiality of guest and proprietary information, protecting company assets.
• Handles guest challenges in a friendly and courteous manner
• Answers all phone calls in a friendly and courteous manner.
• Comply with all Legacy Hotel and IMG credit policies.
• Handle requests for information, mail and messages in an efficient and courteous manner.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
• Maintain regular attendance in compliance with Legacy Hotel and IMG standards, as required by scheduling which will vary according to the needs of the hotel.
• Establish and maintain good communications and team work with fellow employees and other departments within the hotel.
• Have knowledge of and assist in emergency procedures as required
• Assist other departments when needed to ensure world class service to guests.
• Adhering to all company policies, procedures and business ethic code.
• Attend meetings as required by management.
• Perform any other duties as requested by management.

Knowledge, Skills and Abilities

• Previous experience serving events in a hotel or catering facility is preferred.
• TIPS / ServSafe certification is required before working.
• Must be able to convey information and ideas clearly.
• Must maintain composure and objectivity while in stressful, high pressure situations.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.
• Must be able to work with and understand basic arithmetic functions.
• Must have a positive attitude and have a team mindset.
• Ability to assist when needed.

Physical Demands and Work Environment

• Ability to work flexible hours to include nights, weekends and holidays is required
• Ability to lift, move, push and pull equipment or boxes in excess of 40 lbs.
• Must be able to move around campus which includes gym, turf, fields, stairs, etc.
• This role is considered essential and may be required to work during weather emergencies or business closures in order to meet operational requirements

Background Requirements :

• Requires a background check upon offer
• Requires a drug test upon offer

Don’t meet every single requirement? We are dedicated to building a diverse, inclusive, authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfect with every qualification in the job description, we encourage you to apply anyway.

You may be just the right candidate for this or other roles.