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To serve the administrative requirements of internal and external customers, and management staff. The position requires maintaining an ultra-high level of internal and external customer satisfaction. Since the position requires a high-level of direct customer interaction, a pleasant disposition and a “whatever it takes” attitude must be exhibited at all times.
·No direct reports.
·Reports to Department Supervisor
Duties/Responsibilities:
Order/Job entry
·Read and verify information upon receipt of customer purchase order or process request. Contact customer regarding incomplete information.
oDue date, shipping address, shipping method, part #, Revision level, Job #, Heat #, lot #, Serial #’s etc.
·Match all previously received or on file purchase orders to corresponding jobs when received.
·Provide relevant information to shipping and receiving to properly identify customer parts.
·Assists Shipping and Receiving operations as required to ensure smooth flow of paperwork to Quality Planning.
·Initiate new part setup and enter in the scanning operations.
·Create jobs for all customer processing requests. Prepare and distribute completed job packet.
Shipping/Certification process
Invoicing
Miscellaneous Responsibilities
·Create recerts as needed and approved by quality.
·Provide an ultra-high level of customer service.
·Contact customers when there are count discrepancies (NMR).
·Providing customers with invoices, shipping dates, and status updates.
·Assist with PO receipts, and at times a backup for purchasing, print PO’s for shipping and receiving.
·Filing material certs.
·Maintaining inventory of office supplies/ups supplies and ordering when needed.
·Performs other related duties as assigned.
·Excellent interpersonal and customer service skills.
·Excellent organizational skills and attention to detail.
·Excellent time management skills with a proven ability to meet deadlines.
·Strong analytical and problem-solving skills.
·Works well within a team to reach department and corporate wide goals.
·Ability to communicate effectively with all levels of the organization.
·Proficient with Microsoft Office Suite or related software.
·1-2 years of related clerical/office experience preferred.
·Knowledge and experience with ISO 9001 and AS9100 preferred but not required.
·Proven ability to work in a fast-paced environment
·Prolonged periods of remaining stationary at a desk and working on a computer.
·Periods of remaining stationary or moving throughout the production facility.
·Must be able to lift up to 10 pounds at a time.
·Individuals who inspect material or certs for final acceptance must have:
o Color Vision Eye Examination annually per IFT vision requirements
o Near-Vision Eye Examination annually per IFT vision requirements
·The Individual(s) must meet the minimum standards in one eye with or without glasses/contacts.
The individual is encouraged to complete at least 24 hours of job related training per year. This may be accomplished through University-level courses, seminars, continuing education courses, or as approved by the Executive Management Committee.
Travel This position rarely requires travel. However, local and overnight travel may be required occasionally.
Disclaimer: Although Imagineering has attempted to accurately and thoroughly describe this position, Imagineering reserves the right to change the same, including to change, add to or subtract from the duties outlined, within the sole discretion of the Company, at any time, with or without advance notice.
Full Time
$32k-40k (estimate)
10/15/2023
05/11/2024
imagineering-inc.com
<25
The job skills required for Customer Service Representative I include Customer Service, Problem Solving, Microsoft Office, Communicates Effectively, Organizational Skills, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative I positions, which can be used as a reference in future career path planning. As a Customer Service Representative I, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative I. You can explore the career advancement for a Customer Service Representative I below and select your interested title to get hiring information.