Job Title: Business Support II

Department: Early Intervention Administration

Reports to: Erin Benton, EI Supervisor

Status: Full time (40 hours), non-exempt

Salary Range: $17.00 - $19.00

Location: Dixon, Hybrid

Schedule: Monday - Friday

Purpose of Position

Supports the overall and changing Business Administration needs for Early Intervention Administration. Independently completes various deliverables for the State or other stakeholders. Takes ownership of delegated tasks and processes, including implementation, maintenance, performance, improvement, reporting, and cross training of other department business team members. Acts as the point person for key business deliverables to ensure regulatory compliance as well as accuracy, consistency, and completeness of information. Provides technical assistance to and interaction with a variety of stakeholders, in collaboration with supervisors and team members, to assist in effective output and understanding. Monitors overall process performance data and reports to supervisors and customers/stakeholders, as assigned. Supports a team culture of high customer service and being nimble with ongoing changes.

Essential Duties/Responsibilities

• Maintains a broad understanding of the business support needs for a department or team, including how each task/process fits into the plan and process.
• Knows what is critical about assigned tasks/processes, including why the output is important to customers/stakeholders.
• Monitors process performance data and reports outcomes regularly by creating and/or using current reporting templates.
• Ensures data tracking is complete, accurate, and within regulatory compliance.
• Makes sure all tasks/processes are documented using established format and that the documentation is used, updated as needed, and maintained.
• Supports business team cross training efforts, provides back up, and shares team workload, as needed and directed.
• Designs and maintains spreadsheets, queries, or reports as required for key performance indicators.
• Assists with audit requirements.
• Monitors completion of Business Administration tasks/processes per deliverable timelines, including troubleshooting when needed.
• Provides technical assistance to a variety of stakeholders, which may include business team members, supervisors, care coordination, regulatory personnel, or persons in services and community members.
• Responsible for completion of state required deliverables, as directed by supervisor, May be required to submit billable time to state for such activities.
• Ensures understanding of relevant policies, practices, and processes, and stays current with regard to changes.
• Fulfills document management activities and supports integrity efforts in all data systems.
• Various projects or clerical duties, as needed.

Job Qualifications

Knowledge, Skill, and Ability:

• Effective written and verbal communication skills with individuals and groups at all professional levels.
• Demonstrates organizational and time management skills.
• Ability to work independently and prioritize tasks/goals for self.
• Intermediate knowledge of Excel.
• Ability to work effectively with various technology including word processing software, internet based databases, etc.
• Effective and creative negotiator and problem solver.
• Ability to develop a general, working knowledge of the program in order to evaluate quality.

Training/Education:

• High School diploma required.
• Bachelor's degree in human behavioral science or related field of study preferred.
  OR
• Four years of experience in long-term services and supports/early intervention.
  OR
• Four years of relevant education and experience long-term services and supports/early intervention.

Experience:

• Experience in field of intellectual/developmental disabilities or delays preferred.
• One year experience with Microsoft Office required.

Working Environment/Physical Activities:

• Effective with shifting roles, responsibilities, and expectations in a changing environment.
• Ability to work effectively under the pressure of deadlines.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

Imagine! is a nonprofit with a goal of helping people aspire to, and achieve, a fulfilling life of new possibilities by providing support services to individuals with intellectual disabilities and developmental disabilities (IDD). We are located in the Denver / Boulder metro area and support Boulder and Broomfield counties.

OUR MISSION: Creating a world of opportunity for all abilities.

Our services are community-based and mission-driven. We value creativity, innovation, and teamwork. Our employees enjoy generous benefits, flexible work schedules, comfortable/casual work environments, and meaningful and rewarding work with friendly, supportive co-workers.

Equal Employment Opportunity – Valuing Diversity, Equity and Inclusion:

Imagine! is an Equal Opportunity Employer, and complies with all applicable federal, state, and local laws governing Equal Employment Opportunity (EEO). We strive to foster a just, equitable, and inclusive workplace. We also recognize the value of diversity within our organization, and want to employ a workforce that effectively supports the diverse communities we serve. Unlawful discrimination in employment because of race, religion, color, sex, sexual orientation, gender or gender expression, age, national origin, ancestry, disability, veteran status, hair style or texture, genetic information, or other characteristics protected by applicable laws is strictly prohibited.