Job Description

• Build and maintain strong relationships with clients by understanding their needs, goals, and challenges.
• Serve as the primary point of contact for clients, and proactively communicate updates, progress, and issues.
• Develop and execute account plans that align with client objectives and drive revenue growth for the company.
• Collaborate with internal teams to deliver projects and solutions that meet client expectations and exceed service level agreements.
• Monitor and report on key performance indicators (KPIs) to track account health, identify trends, and make data-driven decisions.
• Identify upsell and cross-sell opportunities, and work with clients to expand the scope and value of their engagement with the company.
• Develop proposals, contracts, and other documentation that accurately reflect client requirements and company capabilities.
• Manage the account financials, including forecasting, invoicing, and collections, to ensure profitability and financial stability.
• Participate in industry events, conferences, and networking opportunities to expand the company's reach and knowledge.
• Continuously improve account management processes, tools, and methodologies to enhance client satisfaction and retention.

Requirements

Education:

• Bachelor's degree (preferred) in Business Administration, Marketing, or a related field.
• Experience in lieu of education will be considered.

Experience:

• 3-5 years’ experience in the healthcare industry, with a focus on claims adjudication, contact center operations, or related services.
• Familiarity with claims adjudication processes, contact center operations, and related technologies.
• In-depth understanding of healthcare processes, regulations, and compliance requirements, especially related to claims processing and contact center operations.
• Minimum of 3-5 years of experience in B2B sales or account management, preferably in the healthcare or managed care industry.
• Proven track record of achieving and exceeding sales targets and quotas.

Technical Skills / Knowledge:

• B2B sales or account management: 3 years (Required)
• Strong verbal and written communication skills, including the ability to articulate complex ideas to both technical and non-technical stakeholders.
• Awareness of healthcare regulations and compliance requirements, ensuring that services adhere to industry standards.
• Proficient in Microsoft Office Suite and Salesforce CRM.

Other Skills Required

• Experience in contract negotiation and management, including the ability to negotiate and resolve issues with clients.
• Self-starter with a strong sense of urgency and ability to work independently and in a team environment.
• Ability to build and maintain strong relationships with clients and internal stakeholders.

Job Type:Full-time

Salary:$80,000.00 - $100,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Mileage reimbursement
• Paid time off
• Travel reimbursement
• Vision insurance

Experience level:4-5 years

Schedule:Monday to Friday

Supplemental pay types: Commission

Travel requirement:Occasional

Work Location:Hybrid remote in Tampa, FL 33609

COMPANY OVERVIEW

Imagenet is a leading provider of back-office support technology and tech-enabled outsourced services to healthcare plans nationwide. Imagenet provides claims processing services, including digital transformation, claims adjudication and member and provider engagement services, acting as a mission-critical partner to these plans in enhancing engagement and satisfaction with plans’ members and providers.

The company currently serves over 70 health plans, acting as a mission-critical partner to these plans in enhancing overall care, engagement and satisfaction with plans’ members and providers. The company processes millions of claims and multiples of related structured and unstructured data elements within these claims annually. The company has also developed an innovative workflow technology platform, JetStreamTM, to help with traceability, governance and automation of claims operations for its clients.

Imagenet is headquartered in Tampa, operates 10 regional offices throughout the U.S. and has a wholly owned global delivery center in the Philippines.

Imagenet LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type: Full-time

Salary: $80,000.00 - $100,000.00 per year