6 Customer Care Representative Jobs in King Of Prussia, PA
ImageFIRST Healthcare Laundry Specialists is Hiring a Customer Care Representative Near King Of Prussia, PA
Founded in 1967, ImageFIRST is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry 97% ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!
Check out our company page: https://www.imagefirst.com/company/
Responsibilities & Qualifications:We are seeking a Customer Care Representative to join our Customer support team here at King of Prussia, Pa . We are looking for a professional who values teamwork, is goal oriented, and takes pride in achieving their best. The selected candidate will be joining a Remarkable team who loves coming to work!
Schedule: Monday- Friday 9:00- 5:30, On-site
RESPONSIBILITIES:
- Create a positive moment with every interaction
- Manage high call volume and email correspondence timely and accurately
- Keep record of all communication in a thorough and comprehensive way to be used as reference by all associates
- Identify Customers needs, clarify information, research every issue and provide solution and/or alternatives Escalate unresolved problems
- Participate in educational opportunities to enhance your knowledge and skills
- Strive to continuously show improvement and be accountable to the team
- Maintain high self-motivation and consistently take the initiative to deliver outstanding results; be a key contributor towards the teams Key Performance Indicators
- Perform outbound customer survey calls
MINIMUM QUALIFICATIONS:
- A minimum of 2 years' of experience in a call center or solid customer service environment
- A High School Diploma or equivalent
- Customer focused, with a commitment to customer satisfaction
- Ability to multi-task, manage multiple priorities and time effectively
- Excellent written and verbal communication skills
- Must demonstrate a professional and friendly attitude
- Demonstrated ability to work well with others and be a productive member of a team
- Exceptional active listening skills and the ability to express empathy
- Proficient in Microsoft Office
Required Competencies:
- Be Respectful: Value all we come in contact with
- Be Remarkable: Create a positive moment with every interaction
- Be Safe: Keep ourselves and those around us safe
- Be Honest: Be guided by truthfulness in all we do
Benefits:
- Competitive pay
- Medical, Dental, Vision
- Pet, Legal, and Hospital Indemnity Insurance
- 401k (match)
- Paid Time Off Package
- Great company culture
- Collaborative team environment
EOE / Drug-Free Workplace
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, and diversity of our associates.
#INDIF
#LI-MM1
#CB
Job Summary
Full Time
$40k-51k (estimate)
05/01/2024
05/19/2024
The following is the career advancement route for Customer Care Representative positions, which can be used as a reference in future career path planning. As a Customer Care Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Representative. You can explore the career advancement for a Customer Care Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Representative job description and responsibilities
They help customers with their queries and complaints.
01/08/2022: Anchorage, AK
Customer care representatives are the front-line of support for clients and customers and they help to ascertain that customers are satisfied with services, products, and features.
02/16/2022: Ventura, CA
That means that many traditional tasks handled by customer care representatives, such as submitting forms and changing appointments are being automated and controlled by cloud-based patient portals to add convenience to the patient experience.
01/03/2022: Cleveland, OH
Resolves customer questions and problems regarding accounts, payments, products, and services.
03/11/2022: San Antonio, TX
A customer care representative has the primary role of providing exemplary customer service to the clients of the organization.
01/21/2022: Ann Arbor, MI
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Representative jobs
Some employers/recruiters usually require candidates for the customer care representative job to have acquired several years of professional and/or proven work experience as a customer care representative or support before they are hired.
02/01/2022: Pittsburgh, PA
Workers must be patient and polite, especially when dealing with difficult or angry customers.
02/04/2022: Binghamton, NY
Learn the basics, then move on to bigger things.
01/01/2022: Lubbock, TX
Customer care representatives need education, on-the-job training, and several soft skills and experience to succeed.
03/13/2022: Modesto, CA
Step 3: View the best colleges and universities for Customer Care Representative.
