Job Purpose: The Data Specialist is responsible is to assure ongoing compliance with federally required Electronic Visit Verification (EVV) regulations. This involves a variety of duties from timecard punch corrections to providing personalized support to individual employers and their hired workers.

Essential Job Functions:
(Reasonable Accommodations may be made to enable individuals with disabilities to perform these essential functions.)
1. Ensure that EVV data remains accurate for billing and payroll before being released to outside agencies.
2. Monitor and track timecard punches in the EVV system to ensure punches are being recorded correctly.
3. Transcribe comments to software system (FMS and Laserfiche) care notes accurately and timely.
4. Communicate and collaborate with people who use iLIFE services to address missed tasks.
5. Address EVV setup issues and communicate resolution as needed with people who use iLIFE services and iLIFE’s internal team.
6. Review over authorizations and discrepancies with schedules.
7. Escalate over authorizations and discrepancies with schedules to appropriate representatives.
8. Escalate conflicts, grievances, incidents, etc. to appropriate representatives.
9. Process electronic visit verification compliance reports as a final check of tasks and visits completed.
10. Provide customer service support as needed and effectively manage escalated calls and emails by ensuring appropriate accountability, sense of urgency, communication and follow through to resolution

Required Education, Experience, Certifications, Licensure and Credentials: (Where appropriate, education and/or experience may be substituted)

Minimum Required Education: High school education or equivalency; college degree preferred

Minimum Required Experience:
Minimum of one year customer service experience
Preferred two to four years of experience in payroll processing
Preferred one to two years of experience in EVV systems

Knowledge Skills Abilities:
Strong organization and administrative skills
Proficient in Microsoft Office Outlook, Word, Excel, and Access; ability to learn and use PC based software programs
Excellent verbal and written communication and interaction skills with a diverse team, customers, and other stakeholders
Ability to perform work with a high degree of accuracy while meeting requirements
Ability to prioritize duties and function effectively in a multi-task environment
Ability to operate under and explain agency and departmental procedures and guidelines
Takes the initiative and provide feedback for process improvements
Ability and desire to cross-train; learn the work of other departmental staff in an effort to provide an effective back up when needed.
Maintain a high energy level that is focused on completing departmental and agency goals in a professional and timely manner.
Possess the desire to learn and grow with the job, enhancing responsibility and skill to a higher level.

Physical Requirements, Visual Acuity, and Work Conditions:

Physical Requirements: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Visual Acuity: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal.

Working Conditions: None: The worker is not substantially exposed to adverse environmental conditions.

This is a general outline of the essential functions of this position and shall not be construed as an all-inclusive description of all work requirements and responsibilities that may be inherent in this position. The employee may be required to perform other job-related duties as requested by the designated work leader(s). All requirements are subject to change over time.

CFI is an Equal Opportunity/Affirmative Action Employer and promotes a Drug Free Work Environment