222 Customer Operations Manager Jobs in Las Vegas, NV
IKEA is Hiring a Customer Operations Manager Near Las Vegas, NV
Why we will love you
A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.
What you'll be doing day to day
As a Customer Operations Manager, leading customer operations and strategy implementation, you will: Lead the Customer Operations team and collaborate with key stakeholders to ensure customer-focused culture and to create a rewarding customer experience. Set, analyze, and ensure performance standards are met, implementing corrective actions to ensure an excellent Customer Operations experience. Coach and support co-workers to achieve operational goals and objectives through excellence in Customer Operations. Secure that customer insights and competitor analysis are used to identify initiatives and continuously to improve the Customer Operations experience. Ensure implementation of working routines, competence development and Retail Topic Review and compliance.
Together as a Team
At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!
QUALIFICATIONS
Minimum 5 years of related experience. Experience in customer service, problem solving and conflict handling techniques. Experience using customer interaction data and insights. Experience managing, leading and developing people, preferably in customer centric service or retail environment. Experience in planning, driving output and measuring performance (business) Requirements Travel is required for this role. Less than 5% (1 day per week on average) Physical Demands: Lifting, Pushing/Pulling, Sliding/Transferring and Carrying occasionally (26-50lbs)
Apply now!
At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!
- Generous paid time off, holiday and sick time
- WiselyPay – get earned wages up to two days early
- Paid parental leave (up to 16 weeks)
- KinderCare tuition discount
- Retirement and bonus plans
- Co-worker discount, meal deal, and referral bonus
- Pet insurance program
- Education assistance and learning programs
- Safety shoe reimbursement
- 24/7 telehealth visits
- Dental and vision plans
- Medical and Rx plans (must work min. 20 hrs/wk)
- A fun and inclusive work environment JOB TYPE – Permanent HOURS - 40 hours per week /Benefits Eligible SHIFTS – Fully open work schedule availability including evenings and weekends required; Work schedules are published one month in advance The pay range for this role is $77,041 - $112,036 The anticipated posting closing date is on or around 3/12/24
Job Summary
Full Time
Retail
$62k-79k (estimate)
03/08/2024
07/03/2024
ikea.com
SCHAUMBURG, IL
>50,000
1989
KERRI MOLINARO
$500M - $1B
Retail
Related Companies
About IKEA
The IKEA vision is to create a better everyday life for the many people. Our business idea is to offer well-designed, functional and affordable, high-quality home furnishing, produced with care for people and the environment. The IKEA Brand unites more than 200.000 co-workers and hundreds of companies with different owners all over the world. Its one brand, but it reaches millions of hearts and homes. Our value chain is unique. It includes everything from product development, design, supply, manufacture and sales and of course it begins and ends with our customers. The IKEA retail business is... operated through a franchise system. Today, 12 different groups of companies market and sell the IKEA product range under franchise agreements with Inter IKEA Systems B.V. IKEA was founded in Sweden in 1943.
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The job skills required for Customer Operations Manager include Customer Service, Initiative, Problem Solving, Planning, Listening, Customer Relations, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Operations Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Operations Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Operations Manager positions, which can be used as a reference in future career path planning. As a Customer Operations Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Operations Manager. You can explore the career advancement for a Customer Operations Manager below and select your interested title to get hiring information.
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