Job Summary: 

iHerb is searching for an experienced, self-motivated Global Social Media Manager to re-imagine our social media strategy and social shopping capabilities. The position reports to the Director of Brand and Content and is seeking a social media maven with a strong understanding of eCommerce marketing strategies who can work cross functionally to support multiple business objectives. As a leading health and wellness eCommerce retailer, our aim is to empower our customers to make healthier choices and enrich their lives through quality health and wellness products.

Job Expectations:

• Developing and implementing iHerb’s global social media strategy
• Collaborating with our marketplace team to accelerate TikTok and Meta shopping growth
• Owning and managing the social media campaign planning, content calendar, and platform-specific activities
• Collaborating with cross-functional teams at iHerb to design and execute market-specific campaigns
• Managing relationships with multiple global external social media agencies and partners
• Ensuring brand messaging is consistent throughout all social media channels
• Evaluating emerging social media tools for potential incorporation into iHerb’s business, marketing, and public relations strategies
• Serving as an internal champion for social media, advising on policy matters and ensuring employee practices align with guidelines
• Staying up-to-date with emerging social media trends and platforms that could present new opportunities

Knowledge, Skills and Abilities:

Required:

• Strong understanding of social monitoring and reporting tools space, such as Meta Business Manager, Sprout Social, and Bazaarvoice
• Excellent written and verbal communication skills
• Exceptional organizational and problem-solving skills, attention to detail, and proofreading abilities
• Comfortable working in a high-pressure, deadline-driven environment

Equipment Knowledge:

• Experience with Microsoft Office Suite (Word, Excel, PowerPoint)
• Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred
• Advanced of knowledge of Google products, Google Drive and project management tools such as Asana

Experience Requirements:

Generally requires a minimum of 4-6 years' experience, preferably in a mid-to-large scale eCommerce company or marketing agency managing similar-sized campaigns

Education Requirements: 

Bachelor’s Degree in Marketing, Business or a related field, or a combination of education and equivalent work experience.

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