Status: Full-time, exempt

Schedule: M-F, 8.30a.m. 4.30p.m, including occasional evening and weekend work and occasional travel coverage based on seasonal business needs/position requirements.

Reports to: Assistant Director, Internship Programming

Direct reports: None

Start date: July 1, 2024

Location: Chicago, IL, USA

About us:

Everything we do is about the IES Abroad student. Our profoundly passionate team of study abroad professionals believe in creating once-in-a-lifetime educational adventures that transcend expectations. Our goal is to rock the world of some 9,500 study abroad students every year.

From our headquarters in Chicago to our 400 study abroad programs in 85 global locations worldwide, we create authentic global education and life-affirming cultural experiences. We work at IES Abroad because we believe that every student should have the opportunity to go abroad - especially in a fun, safe, and superior academic and cultural environment.

We believe so strongly in the power of our program, that we actively recruit students from underrepresented populations and provide millions in scholarships and aid year after year. We are proud that our students are as diverse and exciting as the countries we study.

We're not ashamed to admit, we're a little bit obsessed with study abroad.

When you join IES Abroad, you are a part of a diverse community of global leaders who know that our differences in skills and backgrounds are just as important as our shared passions and mission. Our work to educate students to become global leaders is grounded in our commitment to diversity, equity, inclusion, and anti-racism. We are a global organization made up of colleagues with a variety of backgrounds, cultures, and perspectives, and we are committed to creating an inclusive, welcoming environment for all employees, surrounded by a mix of talented professionals. You'll want to come to work and, more importantly, want to stay and advance our mission together.

Summary of position:

The Internship Program Advisor is responsible for providing top quality pre-departure advising, preparation, and service for IES Abroad Internship students, their families and home school personnel. This person serves as the expert on several IES Internships programs for both external and internal audiences; assists with occasional coverage for recruiting work and provides high quality service to U.S. colleges and universities in the IES Abroad Consortium; and may assist with research, brainstorming and execution of many team projects.

Essential job responsibilities & duties:

• Serve as Internship Programming department expert on several IES Internships programs
• Provide friendly, accurate, and prompt pre-departure support and information to IES Internships students, parents, and education institution staff through written and verbal (telephone) communications
• Maintain excellent records of all communications
• Utilize various database and web technology in all daily functions
• Provide call and email coverage for team members when needed
• Liaise with other departments to answer student questions and monitor any internship program changes/enhancements
• Communicate program changes/enhancements to all team members and relevant departments
• Participate in editing and updating student pre-departure materials for each enrollment cycle
• May give small group presentations and host info sessions for prospective students, current students, and administrators
• Maintain high levels of student satisfaction as measured by student retention, student satisfaction surveys, student graduation rates and graduation surveys
• May assist team with event planning for and during internships
• Act as an essential point of contact with Internship Coordinators at IES overseas Centers
• Work closely with Assistant Director on gathering data and working on projects as needed
• Work with Internship Coordinators for all locations to collect internship and host employer data
• Commit to and demonstrate values and promotion of diversity, equity, inclusion and anti-racism.
• Assist with regularly updating placement and host employer information in Airtable database from term to term, under guidance of Assistant Director

Additional:

• Regular and predictable attendance is an essential function of this position
• Cover for College Relations Managers at Internship recruiting events, study abroad fairs and other events as needed
• Any other task or duty as assigned or required

Experience & Qualifications/Skills:

• Two years' experience in university/college recruitment preferred
• Experience working in the field of study abroad/international education, internships or a comparable area preferred
• Knowledge of basic higher education admissions and registration principles, practices and processes
• Strong interpersonal communication and advising abilities with exceptional customer service focus
• Excellent written and verbal communication skills
• Strong organizational and critical thinking skills
• A very creative, enthusiastic and proactive attitude is a must
• Strong understanding of Microsoft Office, and basic data analysis
• Experience working with databases, especially within higher education, preferred
• Experience with mentoring or interacting with student groups is preferred
• Ability to manage and maintain high call and email volume, and to respond in a timely manner
• Skilled in handling stressful situations, i.e., advising anxious students and parents
• The ability to work effectively both independently and in a team environment
• Takes accountability and responsibility
• Strong leadership aptitude and ability to work with minimal supervision
• Strong attention to detail with the capacity to maintain accurate records
• Ability to prepare and present effective presentations
• Familiarity with intercultural competency and international education /study abroad a plus
• Ability to demonstrate values and promotion of diversity, equity, inclusion, and anti-racism required.
• Proficiency in a foreign language a plus

Education Licenses and/or Certifications etc.:

• Bachelor's degree or equivalent work experience preferred
• Must be legally eligible to work in the United States

How to Apply:

All applicants should submit an application including cover letter, resume, and salary requirements by clicking 'Apply Now' at the right side of this page. Please visit www.IESabroad.org/jobs for more information about working at IES Abroad. If you require an accommodation with the application process, please email IESAbroad-Careers@iesabroad.org.

Equal Opportunity Employment:

IES Abroad is an equal opportunity employer and encourages applications from all qualified candidates. We strive to treat people with respect; fully utilizing employee's abilities and promoting workforce diversity.

We are proud to be an equal opportunity employer, and do not discriminate against any applicant on the basis of race, color, ancestry, sex (including pregnancy), age, national origin, citizenship, religion, marital status, disability, sexual orientation, gender identity and/or expression, veteran status, and/or any other status protected by applicable laws.