As a User Experience (UX) Research Intern at JPMorgan Chase, you will have a hand-on experience designing real-world projects, deepening your knowledge, and practicing new skills in partnership with dedicated mentors who will guide you through the entire journey of your internship. We are proud to offer a welcoming and diverse environment to learn and grow in the financial technology space at the largest bank in the United States.

Our UX Research internship is a 12-week, full-time program centered around supporting the UX, product design and experience operations within an internal-facing organization. The internship will take place in Summer 2024.

Job responsibilities

• Collaborates with a network of supportive colleagues from cross-functional UX teams to understand the firm and client needs
• Conducts UX research on employee-facing products and initiatives to drive strategic business solutions and design decisions
• Constructs and presents research deliverables to deliver insights to stakeholders

Required qualifications, capabilities, and skills

• Currently working towards a Master's or PHD degree in Human-Computer Interaction, Informatics, Psychology, Design, Social Science or other related discipline, with an expected graduation / conferral date in Spring/Summer 2025
• Eligibility to work in the Unites States
• Ability to commit to a 12 week full-time (40 hrs/week) internship with a hybrid work schedule (3 days/week in the Chicago office)
• Expertise in qualitative research methods and frameworks, such as in-depth interviews, focus groups, journey mapping, card sorting, or usability studies
• Ability to communicate complex concepts clearly and persuasively across different audiences and varying levels or the organization
• Excellent presentation, interpersonal, and analytical skills
• Ability to work in a highly dynamic and collaborative environment
• Drive and capacity to advocate on behalf of our users

Preferred qualifications, capabilities, and skills

• Quantitative expertise in survey and statistical analysis