Cree Lighting is a market-leading innovator of LED lighting for indoor, outdoor and intelligent lighting applications that improve society and safeguard our planet. Additionally, our cutting-edge technology delivers reliable performance and value beyond light for office and industrial buildings, schools and universities, municipalities, automotive dealerships, healthcare facilities, and more!

We are currently seeking a Customer Service Representative, E-conolight , in Racine WI.

This is a full time permanent role with a schedule of 8:30am-5:30pm Monday-Thursday on site, and 8:00am-5:00pm on Fridays with an option to work remotely.

We have an outstanding benefits package that starts DAY ONE! We offer medical, dental, vision, 401K with match!

EMPLOYEE BENEFITS:

• 3 weeks PTO/Vacation earned first year
• Medical, dental, and vision insurance start DAY 1
• Parental Leave
• Free onsite nurse and physical therapist
• Disability Insurance
• Up to $325 per year gym membership reimbursement
• Employee Assistance Plan with free therapy sessions and legal council
• A maximum of $5,250 each year for tuition reimbursement
• Retirement 401(k) (4% company match)
• Employee Referral Program
• Telemedicine / virtual medicine options
• Wellness Program with rewards
• Basic and supplemental Life insurance/AD&D
• Adoption Assistance
• Identity Theft Protection

• Receive research and respond to customer inquiries and requests via phone, fax, mail, e-mail or in person
• Respond to inquiries regarding shipping/delivery dates, order changes/cancellations, and quotations, service questions and general customer concerns
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every customer
• Update customer information in the customer service database during and after each call
• Process and follows up on less complex customer complaints requiring reimbursement (such as late shipment), repair (such as damaged product) or replacement

• High School Diploma minimum. Associates Degree or Bachelors degree desired or 2 years of previous customer service experience.
• Ability to type 30 wpm and experience working with the Internet, e-mail, and Adobe Acrobat.
• End-to-end account management.