12 Technical Support Specialist Jobs in Ocoee, FL
iCoreConnect is Hiring a Technical Support Specialist Near Ocoee, FL
iCoreConnect (NASDAQ: ICCT) is a national provider of secure communications for high-compliance industries including healthcare, finance, and legal. The company is headquartered in the Orlando metro area.
The Technical Support Specialist is the first escalation point within Support and Customer Service. This position is ideal for technical troubleshooters who positively interact with the customer in both written and verbal communication. The winning candidate knows how to structure his or her thought process to determine the problem and work toward resolution systematically and helpfully.
Required Skills:
- Strong analytical and problem-solving skills.
- Methodically troubleshoot and resolve issues.
- Excellent written communication and verbal skills, as well as strong listening skills.
- Strong interpersonal skills.
- Strong customer relation skills.
- Strong phone support skills are preferred.
- Ability to handle multiple priorities.
- Ability to develop documentation for common issues.
- Takes initiative to learn and develop.
- Positively works with small teams and is motivated when working independently.
- Various email systems (Outlook, Thunderbird, Webmail).
- Excellent understanding of email systems and protocols (e.g. IMAP, SMTP).
- Windows & Apple operating systems and utilities.
- Modern-day browsers (e.g. Chrome, Safari, Firefox, IE).
- Standard debug tools and processes available in/for browsers (e.g. Firebug).
- Remote access services like TeamViewer, Splashtop, etc.
- Database Management.
- CRM software (e.g. Salesforce).
- PHP/JS/CSS.
- Salary commensurate with skills and experience.
- Benefits Including Paid Vacation, Sick time & Holidays, Health, 401k, Dental, Vision, FSA/HSA and more offered after a 90-day probationary period.
- Hours are Monday - Friday from 9:00 a.m.- 6:00 p.m. (ET) (Split Shift may be available) at company HQ in Ocoee, FL.
Job Summary
Full Time
$71k-96k (estimate)
02/05/2024
05/27/2024
icoreconnect.com
Windermere, FL
<25
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The job skills required for Technical Support Specialist include Technical Support, Problem Solving, Operating System, Written Communication, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Specialist positions, which can be used as a reference in future career path planning. As a Technical Support Specialist, it can be promoted into senior positions as a Technical Support Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Specialist. You can explore the career advancement for a Technical Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support Specialist job description and responsibilities
Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.
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Technical support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.
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Technical support roles are primarily office based, and email/phone are the most popular ways to communicate with customers.
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A technical support specialist provides technical assistance for users of computers, networks, software, or other devices.
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Technical support specialists provide computer support for organizations or businesses.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Specialist jobs
The minimum education requirement for a technical support specialist role can vary from position to position.
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Technical support specialists must have patience and be sympathetic to diffuse any frustration the end-user may be feeling.
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To become tech support, at minimum, an associate degree or certification with on-the-job training.
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Step 3: View the best colleges and universities for Technical Support Specialist.
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