Job description:

To account for and balance daily financial transactions in all profit centers of the hotel (including Rooms and Food & Beverage areas) and report information accurately. To perform a combination of duties related but not limited to check-in and check-out of guests in a pleasant, professional and efficient manner. Assume ultimate responsibility for the safety and general welfare of in-house guests each night.

Primary Responsibilities:

Ø Balances and audits for accuracy room revenue, food and beverage revenue; assists in the preparation of all reports relevant to daily revenues.

Ø Prepares various audit worksheets as well as the Daily Flash Reports.

Ø Assumes responsibilities of Manager on Duty from Midnight until the morning shift arrives.

Ø Logs guest complaints into the Front Desk Communication or Log Book.

Ø Registers guests into the hotel and checks guests out of the hotel.

Ø Balances and audits for accuracy all room and tax charges, cashier’s reports and guest and house accounts.

Ø Completes and transmits daily management and accounting reports and supporting documents; prepares customer tracking report, market segmentation report, food and beverage revenue report necessary to ensure the accurate accounting of hotel revenues and expenses.

Ø Communicates with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.

Ø Performs all Guest Service Representative functions as required; may assist in booking room reservations; may assist in answering hotel phone calls and notifying guests of messages; will facilitate proper security of department keys.

Ø Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.

Ø Handles confidential information, including guest records, with a high degree of integrity.

Ø Makes daily deposits (as applicable).

Ø Verifies room charges and rates; verifies register has appropriate starting cash.

Ø Manages daily paperwork including occupancy report; guest list; cash drawer summary; balance sheet; account summary; history file; and housekeeping report.

Ø Submits reports to corporate office as appropriate.

Ø Monitors room availability .

Ø Blocks rooms and handles guest requests.

Ø Performs and documents security walks on a regular basis.

Ø Has a thorough knowledge of emergency procedures and implementation of procedures.

Ø Prepares continental breakfast on time; replenishes breakfast items as needed.

Ø Performs duties of a Guest Service Agent, including laundry functions as directed.

Ø May be required to make management decisions in manager’s absence.

Ø Provides a professional image at all times through appearance and dress.

Ø Follows company policies and procedures.

Note: Other duties as assigned by supervisor or management

Job Type: Full-time

Pay: From $11.00 per hour

Schedule:

• Day shift
• Evening shift
• Holidays
• Night shift
• Overnight shift

Work setting:

• In-person

People with a criminal record are encouraged to apply

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Commute:

• San Angelo, TX (Required)

Work Location: In person